Exceeded Storage Allocation Error

Posted on 2004-09-14
Last Modified: 2010-08-05
I am running an Exchange 2k3 server in a Win2k3 environment. I have one user that gets email from a specific person outside the company. When the outside sender sends the email, it gets bounced back with the following error:

Reporting-MTA: dns;
Arrival-Date: 9 Sep 2004 14:46:51 +0000

Final-Recipient: rfc822; <>
Action: failed
Status: 5.1.0 MAIL FROM: <> 552 REPLY: 552_Requested_mail_action_aborted:_exceeded_storage_allocation
Diagnostic-Code: smtp; Permanent Failure: Other address status
Last-Attempt-Date: Thu,  9 Sep 2004 14:46:52 -0000

He then resends the email from his work account and it sends fine. Is there anything I can do to rectify this? We have no mailbox limits set in the system and the particular user is in the lower half of users in terms of mailbox size, so if there was a setting I am missing plenty of other people would be complaining.

Plus while trying to troubleshoot this, I set Exchange to send copies of NDR's to me. I have not received any pertaining to this user or situation.
Question by:john6six
LVL 10

Expert Comment

ID: 12055203
The sender of the mail has a storage allocation which he has exceeded, thus his system/provider is refusing to allow him to send more mail until he reduces the amount of mails he has stored. The fact that when the sender uses his work account that he can send mail without problem to the same recipient proves this.

Author Comment

ID: 12055319
That crossed my mind, but isn't the case as he sends emails to large number of people that belong to a large group. When he gets the error message, my user is the only one getting bounced. He then tries to send the same email to my user individually and still receives the error. They are generally short text emails discussing time for mettings and stuff. Usually no attachments.
LVL 12

Accepted Solution

BNettles73 earned 500 total points
ID: 12058819

If your users are not over their storage limits (which would be the easy answer) then something else that could be going wrong is as follows:

The RFC for SMTP explicitly states that the length of a single unterminated line can be no more than 1000 bytes. Sometimes email is rejected at the firewall for this reason because by default it will drop the connection when an unterminated line length exceeds 1000 bytes. This happens sometimes when the code for SMTP based web forms or applications is buggy.

You can probably change the config on your router to resolve the issue ... you may want to contact the manufacturer of the router to make sure ....

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question