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data1.msi issue

Posted on 2004-09-14
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Last Modified: 2012-08-13
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  I have a client that recently upgraded from Office 2000 Premium to Office 2003.  When they open outlook and try to view random emails the microsoft installer runs continuosly asking for the data1.msi file on the install cd.  I have tried to insert the cd and point it there, but it does not recognize it.   I have tried to copy the install cd to the local pc, and run it from there .. (no go.. same issue).  I have reinstalled both office 2000 cds, and reinstalled the office 2003 upgrade to no avail as well.  I have searched google, and this site for a viable solution and have yet to find one hence, this post.  Can someone point me in the right direction as I have exhausted many resources available.  Thanks.  -- By the way all client pc's are running winxp pro --

-Hedgie67
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Question by:hedgie67
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hehewithbrackets earned 250 total points
ID: 12060329
You could have a previous installation of Office installed that was never upgraded or uninstalled properly.  One thing you have to be careful of when installing Office is to make sure of the version.  I have seen at least 5 or 6 different versions of MS Office 2000.  Also, just because 2 CD's say MS Office 2000 Professional, it doesn't mean they are the same.  There are multiple versions of MS Office 2000 Professional that I am aware of and the data1.msi's are not interchangeable.

When you do a full install of MS Office, it doesn't guarantee that it will never ask for the CD again.

For a standalone system, I like to do an 'administrative install' (setup.exe /a) of Office onto the local system and then install Office from the local drive.  Then you never have to worry about the CD again.

You stated that you have done multiple reinstalls, but have you been able to cleanly uninstall Office prior to reinstalling?  Does the problem exist after reinstalling Office 2000 prior to upgrading to 2003 or does it happen only after the upgrade to 2003?  Is this problem affecting all of your clients or just 1?
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by:hedgie67
ID: 12060492
hehewithbrackets,
  I have just rolled out 12 new Dell pc's with Windows XP pro installed for a client, and this client purchased Office 2003 upgrades.  (6 professional and 6 standard office 2003 upgrades).  Before rolling them out, I installed Office 2000 premium on all pc's.  The onsite admin then decided which pc's were to have either the standard of professional upgrade.  So, Office 2000 was a clean install on all boxes, and the issue occurs after the upgrade to Office 2003 (documented on 4 pc's currently).  Issues have only been documented when running outlook 2003, and w/no other office app.  When checking random emails the microsoft installer runs continuosly looking for the install cd.  I tried uninstalling office 2000 from the control panel applet, and then fully reinstalling office 2000 and office 2003.  The issue still exists.  I have done some research on this, and have learned that office 2000 is famous for installer issues.  I just need to know how to go about resolving it. If someone could point me in the right direction I would truly appreciate it.  Thanks for your time.

-Hedgie67
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by:hehewithbrackets
ID: 12060547
Here is a link that you may want to take a look at:

http://www.experts-exchange.com/Applications/MS_Office/Q_20903640.html

Is it asking for the upgrade CD or the Office 2000 CD?

If you did an administrative install of Office 2000 onto a clean system, install Office 2000 normally from the administrative folder, then upgrade to Office 2003, would you still have the problem?  

Simply reinstalling everything onto a problem system may not work unless you are able to completely remove all traces of the corrupted installation.
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by:hedgie67
ID: 12102128
hehewithbrackets,

It is asking for the Office 2000 cd -- I am going to perform a complete manual uninstall as according to Dreamboat's instructions.  Is an administrative install the same as copying the install cd to the local system and installing from there?  After the uninstall I will attempt an adminstrative install and then upgrade to 2003.  Hopefully the issue will be resolved.  Thanks again for the help.


-Hedgie67
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by:hehewithbrackets
ID: 12103881
No, an administrative install is not exactly the same.   To perform an administrative install you want to run setup using the /a switch.
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by:hedgie67
ID: 12106971
So, if I create a net share on the server- let's call it Office 2000, and give all users read & execute permissions to the share- I should be able to sit at one of the affected workstations, put the office 2000 cd in and then:

click Start - Run - type [cdrom drive]:setup.exe /a -- and then point it to \\servername\Office2000 -- which will become my install point, correct?  Assuming I have mapped the \\servername\Office 2000 share previously.  Then once the administrative install completes in the net share I created, I can then install via the net share to all affected workstations by running setup from the \\servername\Office 2000 directory .. correct?   Please advise and/or confirm.  Thanks.

-Hedgie67
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by:hehewithbrackets
ID: 12107055
Yes, that is exactly how you would do it.  If you didn't have a network share available, you can target the administrative install to the local disk and just install from there.  Either way you would never need the install CD again.
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by:hedgie67
ID: 12118719
Well, here is the latest update.  I have uninstalled the Office 2003 upgrade and Office 2000 installs.  I rebooted, and inserted the Office 2000 cd, typed Start, Run, d:setup.exe /a -- the administrative install wizard came up and never promted me for an install location.  Instread the wizard ran silently and installed the msi files on the root of the hard drive.  After locating the proper install files I ran setup from the local machine, and then loaded the Office 2003 upgrade.  Upon completion of the Office 2003 upgrade, and a pc reboot, I was unable to document the issue whatsoever.  It seemed that the admin install worked, and therefore I proceeded to follow the same procedure on the remaining (affected) workstations.  All said and done, the issue seems to be resolved, but I do have a question pertaining to the administrative installs.  Why did the wizard run silently thru the install, never prompting for an install point?  I had created a net share solely for this purpose, and wasn't able to utilize it.  Instead I had to run the admin install on each of the affected pc's, and install from the local hard drive.  Has anyone seen this before?, and for future reference is there a way around it?  Finally, the bottom line is --- the issue seems to be resolved, and that's what's important here..RESOLUTION of the problem @ hand.  hehewithbrackets, if you or someone else could shed some light on my admin install issue, I would really appreciate it, and then I will award the points accordingly.  Thanks again for your help.

-Hedgie67
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by:hehewithbrackets
ID: 12125040
Hmm...it's been a while since I did an administrative install to a network location.  I must have been mistaken that it prompted you during the wizard.  In any case, that means that you would have had to specify the install location using the INSTALLLOCATION switch.

Here is a link with all of the various installation switches:
http://support.microsoft.com/?id=826530
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by:hedgie67
ID: 12128800
cool, thanks for the link - I will test it in my lab for future use.  hehewithbrackets, I truly appreciate the help and timely replies.  I hope the points serve you well as they are well-deserved.

-Hedgie67
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by:hehewithbrackets
ID: 12128809
Thank you very much!  Glad I could help.
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