Outlook folder size not accurate. Help!
Posted on 2004-09-14
We run an exchange server here at work, all clients are XP pro and use Office 2003.
We just upgraded a user from windows 2000, to XP pro with office 2003.
I imported her old .pst file (containing LOCAL personal folders) from outlook 2000, into her new outlook 2003.
She is now getting messages from the exchange server saying "overlimit" etc.. It looks as if the exchange server is counting this .pst file towards her allocated limit?
I went to her PC and checked her total folder size. It said "total=167 meg." However, it only showed 7meg being used when you added all the invididual folders up. That is what makes no sense. Her inbox, sent, deleted, junk all only add up to 7meg total. Why is total size 167 meg?
So I "closed" the 2 personal folders that were added when I imported the .pst file.
Size remained 167meg for her entire mailbox. I then did a search for all .pst files on her hard drive and deleted them. Still, the size of her mailbox remains 167meg.
Is it showing 167 meg because of the initial import of her old .pst file? How do I remedy this situation? I know she does not have 167 meg of mail stored in the exchange server. I think me importing the old *.pst file is the cause of this.
Thanks in advance