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Getting an error messagebox on some Internet websites.

Posted on 2004-09-14
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Last Modified: 2010-04-08
Every since I uninstalled Norton SystemWorks (included was Norton Anti-virus) from my computer and replaced it with another anti-virus software, I am getting an error messagebox popup on some websites including this Expert Exchange site. It usually happens when the site is opening and the box contains the following:

1. It has a title of "Error".
2. It has an red 'X' icon.
3. First line of message is: "A Runtime Error has occurred."
4. Second line of message is: "Do you wish to Debug?"
5. Third line of message is: "Line 66"
6. Fourth line of message is: "Error: syntax error"
7. Then the messagebox has to command buttons: Yes  No

I have asked a Computer Technician and he said it happens when you uninstall Norton's software, but he did not know how to fix it. This does not happen on all website.

This has been a pain for a couple of months now. Does anyone have some wisdom to give? I am running a Intel Pentium 2.4 GHz, 512MB memory, and XP Professional Edition.

Thanks in advance for your help,

Bob H.
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Question by:brhumphries
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kmcorbett2 earned 500 total points
ID: 12061734
I saw this problem on a PC running Win2K Pro where for some reason some Active Scripting component got uninstalled or corrupted. installing the latest Win2K SP cured the problem, but it came back from time to time. Eventually I found a free download for one of the MS scripting components. Sorry, I don't recall what it was called.

This Microsoft KB article describes how to disable scripting to isolate problems in IE:

 http://support.microsoft.com/default.aspx?scid=kb;en-us;q154036

/kmc
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Author Comment

by:brhumphries
ID: 12062257
Hello kmc,

Your suggestion worked, but what do you know what limitations are caused by disabling 'Active Scripting' and 'Scripting of Java Applets'? If there are no major limitations this did fix my problem.

Thanks,
Bob H.

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Author Comment

by:brhumphries
ID: 12093358
Hello Technicians,

kmcorbett's suggestion does take away the error boxes when you disable the scripting options, but some sites, if not most require this scripting. Can someone come up with a solution instead of taking care of a symptom. This is very annoying even on this site. I had to reply to 8 or more error message boxes just to get the opportunity to ask this question.

Please, it is worth 500 points.

Thanks in advance for your help!!!!!

bhumphries
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LVL 2

Expert Comment

by:kmcorbett2
ID: 12108664
It seems likely the Norton uninstall program removed one of the DLLs that implements the Active Script capability. You could check with Norton, maybe they can tell you what files got removed. Or you could try installing Windows patches; often these contain the latest version of critical DLLs.

Do you have jscript.dll? That's one of the DLLs I remember having to re-install.

Here's a security update that contains links to related resources:

 http://www.microsoft.com/downloads/details.aspx?FamilyID=824b1bd4-b4d6-49d5-8c58-199bdc731b64&displaylang=en

/kmc
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