I'm using Road Runner, have Outlook express for E-mail and have a wired network of two computers. Today I found that I could not get onto the internet. I kept getting "Page Could Not Be Displayed" message, As if I was not conetected. This computer I'm on now is attached to the network mentioned and works fine, which rules out Road Runner, the cable modem and the router. Meanwile E-mail was working
The tech person at RR had me do PING WWW.Yahoo.COM
which sent and received four packects if data. My suspicition turned to the network card on the failed machine (Gateway). I installed it, it's driver but now E-mail stopped working and Outlook gave a message about the "Pop Server" not being found. Again I called the techs at "Brighthouse" who stepped me thru some more things. It was found that I could PING usng and IP address but not a WWW.*** address. The TEch said it was the WSOCK32 file that ust have been corrupted and That I should restore it. It did and nothing changed!!
1. is this a common problem?
2. Are there other files I need to restore?
3. Since previously I had "Ad-Subtract" running but then removed it would this cause this problem? (I've tried to re-install it several times but It does not start up!)I remember that with Ad-Subtract, if you mistakingly deleted an empty directory it needed the Internet would not work.
4. Since I cannot blame it on Brighthouse what should I do.
5 I'll have to use the web to check this site for answers since I have no e-mail.