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Norton AntiVirus crashes while scanning my system

Posted on 2004-09-15
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Last Modified: 2013-12-04
Goodday,

Since a couple of weeks my NAV crashes at a specific point when scanning my system for virusses, it gives an error and tells me that it was unable to continue scanning my system. I reinstalled NAV2003 and when I rebooted to install the 2004 a message was prompted that NAV could not be verified because an unknown program (virus?) was trying to shut down NAV. I installed the 2004 update anyway and did all the updates on the application, and while scanning my system again, it crashed again.
So I did the online virusscan of Symantec, but ti stated that no virusses were found.

And i don't know if this could be related, but since yesterday Adobe Photoshop won't work either, it loads normal but when it's finished loading it just shuts itself down.

If somebody could tell me what is going on I'd very much appreciate it because I'm getting desperate by now.

Thanks in advance,

Sploenk
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Question by:sploenk
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LVL 29

Expert Comment

by:blue_zee
ID: 12065115

Sploenk,

Generally speaking, your first worries must be towards confirming if you have a virus or not.

Stinger is a small anti virus scanner that will help you, it targets the most common virus, including the AV software disabling ones:

http://vil.nai.com/vil/stinger/

Start with this one and, if you feel the need, try some of these online virus scanners:

Panda ActiveScan
http://www.pandasoftware.com/activescan 

Bitdefender
http://www.bitdefender.com/scan/Msie/index.php 

McAfee FreeScan
http://us.mcafee.com/root/mfs/default.asp 

Symantec Security Check
http://security.symantec.com/sscv6/ 

Pc-Cillin (Trend Micro Housecall)
http://housecall.antivirus.com/housecall/start_pcc.asp 

PcPitstop
http://pcpitstop.com/antivirus/default.asp 

RAV
http://www.ravantivirus.com/scan/ 

Zee
0
 

Expert Comment

by:XtinaShaolin
ID: 12069038
I also recommend using Ad-Aware and Spybot, as they're usually infinitely helpful to me in tracking down viruses:

http://www.lavasoftusa.com/software/adaware/

http://www.pcworld.com/downloads/file_description/0,fid,16180,00.asp
0
 

Author Comment

by:sploenk
ID: 12072564
thanks for the replies guys, but my system is as clean as it can be, 0 virusses on several scans, 0 spy and adware. is it possible that a previous virus may have permanatly damaged files or registry keys, because after a clean deinstall of both NAV and PS7, they won't work after installing them again. I also did a system recovery before the point that PS7 started to fail me, with no effect.

The firewall does work though, so my system is kinda safe for attacks, but it is the virusses that make the hairs on back stand straight up, because I'm getting bombed with them

any further advice?

thanks
0
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LVL 29

Expert Comment

by:blue_zee
ID: 12072658

Knowing the problems with Norton's 2004 release, it may be the time for you to start thinking of an alternative.

Maybe worth a try:

How to uninstall Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/73bf2b6c4e168da785256edd00478da6?OpenDocument&src=bar_sch_nam

See also this search page:

http://www.symantec.com/search/

Search for "uninstall norton" and take a look at the results, maybe some of the options are usable.

Zee
0
 

Author Comment

by:sploenk
ID: 12073153
I never had problems with Norton 2004, and it works with our network here at the office, so I'm not sure if an altenative is an option, but I can't just leave my system unprotected that's for sure.

I'm thinking more and more at the most drastic approach to solve this problem which is formatting my HD, because atm I can't do my job, and this is my second day I can't do anything. Unless somebody has a sollution for this I think I'm going to take this one home and reinstall the whole lot.

thank you
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 12073194

A clean reinstall is, so many times, the wisest decision!

Good luck.

Zee
0
 

Author Comment

by:sploenk
ID: 12073243
thank you for your time and efforts though, I really appreciate it...cheers
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 12073271

sploenk,

Thanks but you could/should have asked for a refund.

Cheers,

Zee
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Author Comment

by:sploenk
ID: 12073482
oh...should have read the help disclaimer first then...ah well
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 12073584

I can try to get this question unaccepted and get you the refund.

Do you wish me to try that?

Zee
0
 

Author Comment

by:sploenk
ID: 12073631
I don't know where to report this, but I would appreciate it if you could get me a refund...thanks
0
 
LVL 29

Accepted Solution

by:
blue_zee earned 25 total points
ID: 12073706

Posted a request.

Zee
0
 

Author Comment

by:sploenk
ID: 12074223
okay thanks, i've read the manual of EE now, so this won't happen again.

I posted a message for a refund but I still want to give blue_zee 25 points for trying to help me out and pointing me to the fact I could get a refund, not all people are that honest.

http://www.experts-exchange.com/Community_Support/New_Topics/Q_21133453.html

thanks
0
 

Author Comment

by:sploenk
ID: 12074317
thanks...and 25p for you blue_zee...for being helpful and honest
0
 
LVL 29

Expert Comment

by:blue_zee
ID: 12075085

Thank you!

Glad I could help (to a certain point...).
:)

Zee
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