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My email adresses changed when sent in IE form to mcgdog@domain.com

Posted on 2004-09-15
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Last Modified: 2013-12-04
For the past week or so evertime I try to log into a secure site or send my email address via an Internet Expolrer page it is changed somwhere along the line and I am given error messages like no such user exists...how is my email adress being manipulated like this? The rogue name is completely alien to me. I have a clean system according to Spybot and VirusScan, and everything is fine when I clear the caches and cookies. How can I discover the corrupting program/page?

I am running XP Home on a 1Ghz notebook
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Question by:KeithH2
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15 Comments
 
LVL 17

Expert Comment

by:Lobo042399
ID: 12067094
Hi Keith,

A Unknown User Error is normally sent back to your Inbox when the server at the other side can't recognize the address you're sending a message to.
How are you receiving these errors? In your Inbox? As a popup message?

Good Vibes!

Lobo
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Author Comment

by:KeithH2
ID: 12067517
Thanks for the fast response Lobo - but I think I may have disdirected you.

I did a poor job of explaining the problem...let me try again using this website as an example:

LOGIN: would be KeithH2 in my case, followed by my unique password.

But on my problem sites (2 in particular) after I type my LOGIN (which is in fact my email address) and then my password, the site returns me to a user not found page AND refers to me as a disfferent user i.e. mcgdog@apr.com which is my email domian but not my email name. I found one cookie with this garbage in it so I know something is setting or changing cookies - but how dio I find the cause?

H2
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Author Comment

by:KeithH2
ID: 12067629
Here's a perfect example:

I just setup a Google news flash regarding Hurricane Ivan. The response is:

   " Google Alert Created
    Your Google Alert request [ Ivan ] has been created and a verification email has been sent to khughes@apr.com"

But earlier this morning, before I cleaned the cache and cookies etc etc., I got this:

    "Google Alert Created
    Your Google Alert request [ Ivan ] has been created and a verification email has been sent to mcgdog@apr.com"

How is my email address being manipulated like this? I have no reason to have ever typed mcdog as a user ID or anything like it in an auto-complete string so I am starting to feel paranoid!

H2
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LVL 17

Expert Comment

by:Lobo042399
ID: 12067800
Ok, gotcha,

When that happens... Does it always change your name to mcgdog or it's random?

In the meantime I would run AdAware on top of Spybot S&D to eliminate the possibility that this is being done by spyware. Also, remember to run Update on both before doing the scan. These and other tools can be downloaded from:

http://wwwgatesofdelirium.com/ee/tools/

As an added precaution, I would also run Keylogger Hunter. You can download the free version from:

http://www.styopkin.com/keylogger_hunter.html

Good Vibes!

Lobo
0
 

Author Comment

by:KeithH2
ID: 12068011
I stopped using Adaware last year when I discovered that SpyBot was so much more thourough.

More importantly the translation is NOT random it always mcgdog.

It has not been changed to anything else BUT - at one website that I have to update with soccer data for a team that I coach my personal record  (name and address fields only) had been chenged to mcgdogmcgdogm...etc as though it was a series of the first 6 characters mcgdog. It really feels as though there is some resident evil here.

Curiously enough this all seems coincident with my starting to use McAfee Privacy Service more extensively recently by defining specific personal information (addres creditcard SSn etc) secured so that they cannot be transmitted unwittingly.

I will go ahead an download adaware again and try it. Thanks.

H2
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LVL 17

Expert Comment

by:Lobo042399
ID: 12068401
Hi Keith,

Here's some info I've come across:

<quote>
Server Error: 550, Error Number: 0x800CCC79

      Solution
          o Use one of the three options below.
          o Note: Do not combine the first option with either the second or third option.
                + Click to select the My server requires authentication check box, which is located in the Outgoing Mail Server properties in Outlook Express.
                + On the Exchange Server 5.5 computer, open the Internet Mail Service properties. On the Connections tab, click Accept Connections. Click to clear the Only from hosts using Authentication and the Clients can only submit if homed on this servercheck boxes. On the Exchange 2000 server, enable Anonymous Access on the Authentication tab of the SMTP virtual server.
                + Important After you enable anonymous access, Post Office Protocol version 3 (POP3) clients cannot send.
                + If you have installed McAfee Privacy Service, uninstall it. That will fix the problem. When you put in your personal information McAfee Privacy Service will not let it transmit over the Internet and scrambles the personal information as mcgdog.
<end quote>

I'm trying to get to Mcafee looking for more info but it seems their servers are down. I'll try again later.

Good Vibes!

Lobo
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LVL 17

Expert Comment

by:Lobo042399
ID: 12069458
Hi Keith,

No results from McAfee, a search yields nothing; but according to that other info, Privacy Services is the problem. If you have your Registration number you may want to give them a call if there's any fix that is not in the website.

Good Vibes!

Lobo
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Author Comment

by:KeithH2
ID: 12069484
I am ICQ them now...
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LVL 17

Expert Comment

by:Lobo042399
ID: 12069551
kewlio!!
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Author Comment

by:KeithH2
ID: 12069720
Not that cool - I ran out of patience...when they kept asking if I was having problems logging into Privacy service.

I have deleted all of my personal infor from Privacy Service - I am wondering if I am now exposed to internet abuse or if was never really protected :)

The sites work - but they did anyway once I had cleared the cache etc etc I still don't know if MCPrivacy is the issue.

I will test for a few days and then enter that persoanl data again and see...

I don't see this as a solution yet - but I am working around it. Thanks for trying Lobo.

H2
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LVL 17

Accepted Solution

by:
Lobo042399 earned 500 total points
ID: 12069872
Hi Keith,

There should be a setting somewhere in Privacy Services to prevent such data from being scrambled or at least a dialog box popup asking you if you want it scrambled or not.

Good Vibes!

Lobo
0
 

Author Comment

by:KeithH2
ID: 12103138
Hey Lobo

Thanks for your help. I am going to award the points because your suggestion was the best!! :-) it works, BUT it's does not solve the problem - only the solution.

My feedback for iother readers:

The user interface of Privacy Service isvery weak. After selecting which personal items if information need to be protected and netering them into the PS database module everytime that data is requested a warning window pops up with specifics and an ACCEPT/DENY option.

Of course some sites must have certain pieces of validating data as part of their security (i.e. my company VPN) but their address is not always provided, so you don't know who is requesting the information a lot of the time. i.e. How would you react to: "Your address has been requested via internet chat - allow/refuse?" Via internet chat? Could it be anymore vague???? That's not helpful, and the users docs are inadequate too. Don't even ask about the outsourced "live support chat".

So now I have a service that I am paying for that is disabled because it is unmanageable. Like a security man that bounces your own mother out!!!

Peace

K2
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Author Comment

by:KeithH2
ID: 12103155
By the way I meant to write it only fixes the SYMPTOM not the problem.

K2
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LVL 17

Expert Comment

by:Lobo042399
ID: 12104227
Hi Keith,

Thanks for the points. What I'd do, since you're paying for the product and the customer support, is to email MacAfee and keep emailing them 3 times a day until someone who knows what he/she's talking about reads it and sends you a fix. Maybe it's a bug in the program itself and someone there knows a workaround.

Good Vibes!

Lobo
0
 

Author Comment

by:KeithH2
ID: 12104790
Yeah OK. Thanks.
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