Solved

cant connect to xp using remote desktop cause of bad logon software?????

Posted on 2004-09-15
10
4,062 Views
Last Modified: 2012-08-14
I am trying to connect to a windows xp machine at the office from home using remote desktop.  The machine at the office has pcanywhere installed, and I have to have pcanywhere installed to do work at remote client sites.  When connecting, I am getting an error that says something along the lines of bad logon software, that it has been replaced.  The file that it gives me is awgina.dll, which I have found to be a pcanywhere file.  Any insite on what to do here.
0
Comment
Question by:lardo
10 Comments
 
LVL 15

Expert Comment

by:mattisflones
ID: 12066951
Are you able to log on locally at work from another computer?
Do you have SP2?
Is teh firewall on the work computer configured correctly?
Did this work before?
0
 

Author Comment

by:lardo
ID: 12067043
I still cannot connect from inside the lan also, it says the logon software has been replaced by incompadible software and gives the file location as c:\windows\system32\awgina.dll.
0
 
LVL 1

Expert Comment

by:lgnaclo
ID: 12067286
You still didn't mention wheather or not you have service pack 2.
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:lardo
ID: 12067333
no sp2, should I try that first.
0
 
LVL 15

Expert Comment

by:mattisflones
ID: 12067384
No! DONT install SP2!!!! wait atleast 6 months.. Its not compatible with didley squat yet!!!

My bet is that the XP firewall is the culprit!
0
 
LVL 15

Expert Comment

by:mattisflones
ID: 12067389
Or some scriptblocker on your work computer...
0
 

Author Comment

by:lardo
ID: 12067425
No, we dont have any xp firewall up.  The only firewall is the sonic wall we have for outside access, that is configured correctly to access these machines with TS from the outside.  The message I was getting was about that file I listed, is pcanywhere the culprit?
0
 
LVL 15

Expert Comment

by:mattisflones
ID: 12067494
Might be.. Can you get to the computer by using MSTSC? or RDC?
Are you sure that PCAW is open for connections? If so i guess you should reinstall...
0
 
LVL 1

Accepted Solution

by:
robertdana earned 500 total points
ID: 12068333
PC Anywhere has modified the XP "GINA" (Graphical Identification and Authentication), which is the code on  XP which displays the login screen and actually authenticates the user.  The default gina is "msgina.dll", which can either be replaced or chained with third-party GINA filters.  PC Anywhere has done this in order to implement the Ctrl-Alt-Delete handling, to disable file transfers unless a user is logged in, to optimize the desktop, etc...

Differing versions of PC Anwhere modify the gina in different ways... I know that when I tried to install a particularly old version on XP, it warned me that an incompatible GINA might be installed... if this is an old version of PC Anywhere or if this machine was upgraded from an earlier version of windows, this might be the problem.

This KB article describes how to go back to the default gina if it was modified by third-party software:

http://support.microsoft.com/default.aspx?scid=kb;en-us;302346&Product=winxp

However, keep in mind that this is likely to break PC Anywhere.  Uninstalling PC Anywhere should also do it, if your need for remote control will be provided by RDP.  If you need some of the value-added features of PC Anywhere like file transfer, you might also look into Ultr@VNC, a freeware remote control program that provides many similar functions.  There are many "flavors" of VNC out there... this particular one is more fully featured and unlike others functions as a service so can run when nobody is logged in, supports integrated Windows authentication, chat with a remote user, and file transfers.

http://ultravnc.sourceforge.net/

-R
0
 
LVL 9

Expert Comment

by:tosh9iii
ID: 12069643
I don't know for sure if this would help, but you could try it:

"Remote Desktop in Windows XP Professional provides remote access to the desktop of your computer running Windows XP Professional, from a computer at another location. Using Remote Desktop you can, for example, connect to your office computer from home and access all your applications, files, and network resources as though you were in front of your computer at the office."

http://fileforum.betanews.com/detail/1094230795/1
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question