Solved

Veritas: Access is denied error to emails that don't exist!

Posted on 2004-09-15
4
2,640 Views
Last Modified: 2013-12-01
Exchange 2003
Windows Server 2003 SBS
Veritas Backup Exec 9.1 with SP1

Almost once a week the backup will fail due to some emails being corrupted or infected with a virus, and Backup Exec will give the 'access is denied' error happily.  Normally I will simply open the mailboxes and delete the offending emails.  This time I have done just that but the backup is still fails as the emails appear to still exist according to Backup Exec.  The exact same 'access is denied' error occurs for the same emails, even though I have deleted them.

Heres what I have tried:

- Rebooted the server to clear the information store
- Ran isinteg -s servername -fix -test alltests
- Ran eseutil /d  and /p

It can't be a permission problem and the emails definitely do not exist.  Anyone had this one before?
0
Comment
Question by:Powerhousecomputing
  • 2
4 Comments
 
LVL 3

Expert Comment

by:Thaaron
ID: 12070000
Exchange has a default retention of 30 days for deleted mailboxes.  During that time, BE cannot back it up because it is in Limbo.

The mailbox backup in BE will fail at the drop of a hat.  If just one SPAM message comes in with a corrupt GIF, it will cause the entire job to fail.

My advice to you is to seperate the backup job for the Information Store from the backup of the mailboxes.  As long as the Information Store is backed up, the mailbox backup is just a redundant copy to make it easier to restore a single message or mailbox.

Once you have these seperated, don't worry if the mailbox backup says failed, just watch the byte count and make sure it stays consistant.
0
 

Author Comment

by:Powerhousecomputing
ID: 12073198
Is there a way to clear the 30 day retention or perhaps reduce it to 1 day?  

So if the job fails due to a corrupt email/attachment the job can still be restored from, despite saying it as failed?
0
 
LVL 3

Accepted Solution

by:
Thaaron earned 200 total points
ID: 12075180
In Exchange System Manager go to Server -> Servername -> First Storage group and right click on your mailbox store and choose properties.

Go to the "Limits" tab to adjust the retention setting.

Yes, you can still restore a job when it has the failed status.
0
 

Expert Comment

by:StevenPoe
ID: 14493291
We have found another way around this, Within your job selection, Locate the offending file in the selection list of the job and Uncheck that single item and save the job. Then the following days backup does not fail because of that corrupt email.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

By default, Carbonite Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit encryption. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption.
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now