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XP Remote assistance

Posted on 2004-09-16
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Last Modified: 2013-11-21
Hi, I am getting the following errorin event log  when using XP's remote assistance

Event id : 5102

Description:
XML parsing error for (local user) xxx occured when attempting to process remote assistance ticket.


Thanks
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Question by:xy15973
9 Comments
 
LVL 15

Expert Comment

by:mcp_jon
ID: 12072747
Try to turn around this problem this way :

1 - Stop using Remote Assistance!
2 - Enable Remote Acess to your PC,
3 - Create a User name with enough previlidges to operate and administrate your PC
4 - Supply your IP, user and Pwd to the one who´s trying to Remote Assist you !
5 - You should now be ok

Best Regards !

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LVL 11

Expert Comment

by:Quetzal
ID: 12073383
Unfortunately Remote Desktop access is not the same as Remote Assistance, e.g. the end user who is receiving help will not be able to see the expert nor be able to interact with the session as is possible with remote assistance.  Remote desktop has a lot of good uses and I think it's easier to use, but if interaction is required, you're going to have to fix the core problem.

I recommend installing the latest XML parser and seeing what happens:

http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en
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Author Comment

by:xy15973
ID: 12073560
The Client is in the process of Upgrading to using an Embedded XP Solutuion. Remote Assitance. They have desided to use remote assactance as the remote resolution product.

I will check the XMLparser 4 option , thanks
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Expert Comment

by:dheeruthakur
ID: 12073627
SYMPTOMS
When you work with the ASPUtilLib.GetDictionary object in Microsoft Visual Basic Script (VBS), and you do not use the Set keyword in front of the object variable you are defining, you may receive a runtime error.
CAUSE
This problem occurs when you set the value of a variable to the object type without the Set keyword.
RESOLUTION
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
WORKAROUND
Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and the tools that are used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements. If you have limited programming experience, you may want to contact a Microsoft Certified Partner or the Microsoft fee-based consulting line at (800) 936-5200. For more information about Microsoft Certified Partners, visit the following Microsoft Web site:
http://directory.microsoft.com/resourcedirectory/Solutions.aspx

For additional information about the support options available from Microsoft, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

To work around this problem, use the following VBA code sample that uses the Set keyword to define the object variable that is returned from the ASPUtilLib.GetDictionary object:'ASPUILIB.ASP

Function GetStyles()
     Set dictStyles = m_ASPUtilLib.GetDictionary()
     dictStyles.StandardTextBox = "size='" & STANDARD_TEXTBOX_SIZE_NUMBER &  _
                                                           "'" dictStyles.StandardPasswordBox = "size='" &  _
                                                             STANDARD_TEXTBOX_SIZE_NUMBER & "'"
     Set GetStyles = dictStyles
End Function


'ASPUTILLIB.ASP

Public Function GetDictionary()
     Set GetDictionary = Server.CreateObject("Commerce.Dictionary")
End Function
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LVL 2

Expert Comment

by:FatherErvin
ID: 12075667
Have you tried to install SP2 for XP? this should hopefully upgrade any necessary items?
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Author Comment

by:xy15973
ID: 12081938
Yes . it has been done. thanks
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LVL 23

Expert Comment

by:gecko_au2003
ID: 12092011
Use real vnc (www.realvnc.com) you have to enter each others ip address's one person has to run the server and the other has to run the viewer, the person who wants to see the other persons screen has to run the viewer obviously.

The other option is mini remote or something similiar which can be downloaded at ( www.dameware.com )

I am only running SP 1 for windows xp and remote assistance still works fine.

I know this isnt remote assistance or remote desktop or any of that but it achieves the same result with regards to being able to controlling the other persons computer.

Note - for vnc to work you will both have to have it installed.

Dameware apparently allows you to install it on the other persons machine.
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