Solved

Outlook Displays blank emails in preview pane and opened items

Posted on 2004-09-16
7
316 Views
Last Modified: 2006-11-17
In a nutshell, the CEO of the company uses outlook 2000 inside of a win2k terminal server with about 20 other users from varying locations.  For some reason, throughout his day, he will peroidically loose his connection to his outlook in a wierd way.  What happens is suddenly, any email he selects in his outlook wont load in the preview pane.  the subject line will change but it will be blank on the body.  if he double clicks one, it does the same thing.  if he opens up a new message and tries to send it or send one that was in drafts, it gives out a "out of memory" error like his C: drive is full.  No other user has this problem and if he closes it and re-opens it, this usually fixes the problem (Sometimes he has to log out of the TS and back in to get it to work but thats more rare).

Now, the terminal server isn't experiancing high loads when he has these issues, the system has more then 20 gigs of free space and his temporary internet files are allowed to use almost a 3rd of the drive so the space doesn't look like the valid issue.  i would think its not outlook itself nessassarily since no other user has had this issue and its a terminal server so they all share the app between them.  I've no idea on this fix for this but its becoming a critical issue very quickly so as many points as i can give, i will to whoever helps me fix this.

Thanks!
0
Comment
Question by:Jaidenkell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 2

Expert Comment

by:technowonder
ID: 12076512
what is the exact error message you are getting when it tells you that you are out of memory?
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12080331
Can this be tried one by one to see if that would help

a)Open outlook .Go to help menu and click "Detect and repair". Check if this would help.

b) Repair PST : http://www.slipstick.com/problems/scanpst.htm

c)Also take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again

SR
0
 
LVL 1

Expert Comment

by:vpstyle
ID: 12080394
Ooops, i forgot to mention this is exchange, so there are no PSTs.  and the exchange server and the terminal server are both in the same rack.  all other 20 users point to the same exchange server (2003 exchange) but only this one has the issue.

I will try to see if i can get the error again.  i'm not in front of his PC and it doesn't happen on command.  I did google search it when i did have it and it showed up as a generic outlook memory error.


I have already recreated his profile (since this is exchange its not a big deal to do) but that did not fix the problem, and i also disabled a few addin's to outlook and for the hell of it turned down macro security.  No go on any of that.  just this afternoon i rebuilt his entire user profile and moved only teh shortcuts and favorites over.  hopefully this might take care of the problem but we shall see...
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 

Author Comment

by:Jaidenkell
ID: 12080405
oops again... i was logged in as my girlfreinds account when i wrote that one so just an FYI, that is me.  sorry bout the confusion
0
 

Author Comment

by:Jaidenkell
ID: 12160979
Removed and rebuilt his user profile and that looks to have fixed it.  Just thought i'd FYI you all.  Thanks for the help though
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12861691
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Fraud Email 22 124
Restriction incoming email to Exchange 2010 4 61
How to expand the inbox sub folders outlook 2016 1 48
Outlook Automation in Access Using "Find" 2 57
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Changing a few Outlook Options can help keep you organized!
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question