Solved

Some external users do not get prompted to change password when user must change password is checked.

Posted on 2004-09-16
5
190 Views
Last Modified: 2010-03-18
I have 2 NT4 domain controllers.  They both are in the same state but different cities and connected by T1 lines. We have external clients who have to be authenticated to the domain.  Our password policy requires changing passwords periodically.  Some of the external clients do not get prompted to change their passwords when the check box "user must change password at next logon" is checked after resetting the password.  When they enter their logon id and password they get the message "your account has expired".  Only by unchecking user must change password at next logon are they able to logon.
0
Comment
Question by:starksvillemiss
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 4

Accepted Solution

by:
kamichie earned 125 total points
ID: 12079441
We have this problem a lot, it stems from using non NT 4 computers to connect to the Domain. Micorosft has made changes in the software that will sometimes be incompatible with newer version of Windows. When this happens we usually try to reset their account with the password password then click the user must change password at next logon. Also, if the user happens to be logged in during this time the Domain can get confused. Sometimes it also stems from the users ignoring the messages, and simply leaving their computers logged in and locked all the time, without a reboot the network simply expires their account without them knowing. I would personally recommend upgrading you servers, if this is not possible yo just have to play with the ID's till you get it right. Sometime I delete and add them again and that fixes the problem, somtimes I just reset the password. We also had the problem of when users changed their password it locked out their account.
0
 
LVL 4

Expert Comment

by:kamichie
ID: 12079461
Also, If you external Clients use laptops but still use their Domain loggins to access them while not connected this can lead to problem's wiht the login caching. If this is the case try getting them to make a seprate local account to use when not connect to the Domain.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve DNS query failed errors for Exchange
An article on effective troubleshooting
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question