Solved

Installing Sophos PureMessage Small Business Edition on Windows 2000 SMTP

Posted on 2004-09-16
3
1,278 Views
Last Modified: 2008-01-09
Server: Windows 2000 SP 4
Email system: SMTP, Exchange 2000/2003
Question: I am unable to install the PureMessage Evaluation on our SMTP server.

The installation script successfully installs SAV and auto-update.
The "severe" error message at 80% complete is "Setup was unable to install the quarantine website" followed by "Feature Transfer Error" "Error-1603 FatalError during installation"

Sophos have asked me to remove Terminal Services (an issue in Windows 2003 !) and remove all Sophos programs from the server and try again. All failed. This server has been running Enterprise Manager & MailMonitor for the last two years with no problem. All we want extra out of PureMessage is the ani-spam functionality.

What specifically is the installation trying to do at the point when it fails with "unable to install the quarantine website". Does it expect IIS to be installed on the main system volume? Are there access/user rights issues? Is there a way to create the site manually? Is there a full PM installation script that has more user controlled options?

Thanks

0
Comment
Question by:PincheGF
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 

Author Comment

by:PincheGF
ID: 12123188
Sophos have reported that this will occur if the web server has more than 5 websites.

You will need to manually edit the mkwebsrv.vbs file in the temp folder. This can be located with in the following:

\Documents and Settings\%USER%\Local Settings\Temp\(-----)

This folder is populated during the installation process, the file will appear once you get to the "Select program folder" window during an install.

Once the file has appeared you can edit it in notepad.

Look for the follwing near the top of the file:

' Any constants'
Const CMaxServerAttempts = 5

And increase the 5 to a number larger than the number of websites already in existence.

Save and close file, installation should now complete successfully.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 12431919
PAQed, with points refunded (500)

Computer101
E-E Admin
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Restoring files from Windows Server Backup 7 93
Is there a free online virus scanner for emails? 1 45
Spam mails from a compromised internal computer 5 141
FSRREMOS 7 63
UPDATE - 6/15/2011 Added support for Release Update 6 Maintenance Patch 2 Point Patch 1 (RU6 MP2 PP1). Fixed a defect in the username field that was hard-coded to look for a specific domain (left over code from testing). This release will be the …
For those of you actively in the Malware fightling business, we now have available an amazing new tool in the malware wars (first recommended to me by rpggamergirl (http://www.experts-exchange.com/M_3598771.html), the Zone Advisor for the Virus and …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question