Solved

Installing Sophos PureMessage Small Business Edition on Windows 2000 SMTP

Posted on 2004-09-16
3
1,276 Views
Last Modified: 2008-01-09
Server: Windows 2000 SP 4
Email system: SMTP, Exchange 2000/2003
Question: I am unable to install the PureMessage Evaluation on our SMTP server.

The installation script successfully installs SAV and auto-update.
The "severe" error message at 80% complete is "Setup was unable to install the quarantine website" followed by "Feature Transfer Error" "Error-1603 FatalError during installation"

Sophos have asked me to remove Terminal Services (an issue in Windows 2003 !) and remove all Sophos programs from the server and try again. All failed. This server has been running Enterprise Manager & MailMonitor for the last two years with no problem. All we want extra out of PureMessage is the ani-spam functionality.

What specifically is the installation trying to do at the point when it fails with "unable to install the quarantine website". Does it expect IIS to be installed on the main system volume? Are there access/user rights issues? Is there a way to create the site manually? Is there a full PM installation script that has more user controlled options?

Thanks

0
Comment
Question by:PincheGF
3 Comments
 

Author Comment

by:PincheGF
ID: 12123188
Sophos have reported that this will occur if the web server has more than 5 websites.

You will need to manually edit the mkwebsrv.vbs file in the temp folder. This can be located with in the following:

\Documents and Settings\%USER%\Local Settings\Temp\(-----)

This folder is populated during the installation process, the file will appear once you get to the "Select program folder" window during an install.

Once the file has appeared you can edit it in notepad.

Look for the follwing near the top of the file:

' Any constants'
Const CMaxServerAttempts = 5

And increase the 5 to a number larger than the number of websites already in existence.

Save and close file, installation should now complete successfully.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 12431919
PAQed, with points refunded (500)

Computer101
E-E Admin
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

There are many HijackThis tutorials on the web already, so this article is about tips that help utilize HijackThis' full potential as a diagnostic tool. Download HijackThis from a TrendMicro link or from known reliable sources only. http://free.…
These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question