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Installing Sophos PureMessage Small Business Edition on Windows 2000 SMTP

Server: Windows 2000 SP 4
Email system: SMTP, Exchange 2000/2003
Question: I am unable to install the PureMessage Evaluation on our SMTP server.

The installation script successfully installs SAV and auto-update.
The "severe" error message at 80% complete is "Setup was unable to install the quarantine website" followed by "Feature Transfer Error" "Error-1603 FatalError during installation"

Sophos have asked me to remove Terminal Services (an issue in Windows 2003 !) and remove all Sophos programs from the server and try again. All failed. This server has been running Enterprise Manager & MailMonitor for the last two years with no problem. All we want extra out of PureMessage is the ani-spam functionality.

What specifically is the installation trying to do at the point when it fails with "unable to install the quarantine website". Does it expect IIS to be installed on the main system volume? Are there access/user rights issues? Is there a way to create the site manually? Is there a full PM installation script that has more user controlled options?


1 Solution
PincheGFAuthor Commented:
Sophos have reported that this will occur if the web server has more than 5 websites.

You will need to manually edit the mkwebsrv.vbs file in the temp folder. This can be located with in the following:

\Documents and Settings\%USER%\Local Settings\Temp\(-----)

This folder is populated during the installation process, the file will appear once you get to the "Select program folder" window during an install.

Once the file has appeared you can edit it in notepad.

Look for the follwing near the top of the file:

' Any constants'
Const CMaxServerAttempts = 5

And increase the 5 to a number larger than the number of websites already in existence.

Save and close file, installation should now complete successfully.
PAQed, with points refunded (500)

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