Solved

process sucking up resources...

Posted on 2004-09-16
8
152 Views
Last Modified: 2010-04-14
could someone please help me out, i isntalled a roxio software on a lptp and on reboot something is using up all of the resources on the lptp to the point i can't eve login to the pc. its extrelimy slow and unworkable, is there a way to stop the process or something? Even in safe mode i can't login...


MCR

p.ss - this is a windows 2000 machine sp4 with all patches.
0
Comment
Question by:mrochac
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 15

Assisted Solution

by:Yan_west
Yan_west earned 300 total points
ID: 12078535
You cannot login in safe mode? Safe mode is not supposed to be running with any services.. there is probably another problem, do you get any error message?
0
 
LVL 1

Author Comment

by:mrochac
ID: 12078709
i found out that there is a problem with KB835732 patch from MS and the software i installed. so i have to some how remove this patch.

MCR
0
 
LVL 15

Expert Comment

by:Yan_west
ID: 12078815
you will see in your windows directory, a directory named $NtuninstallKB835732$

inside, there will be an uninstall directory, just run spuninst.bat that is in there, and it will uninstall the patch.


Think you can do it from command prompt mode..
0
 
LVL 17

Assisted Solution

by:Jared Luker
Jared Luker earned 150 total points
ID: 12078930
Yan_west is right, but you'll have to do it from the recovery console if you can't get logged into the machine.  Boot up to your win2k cd and then hit the letter R for recovery console when you are prompted
0
Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

 
LVL 6

Accepted Solution

by:
nomi17 earned 50 total points
ID: 12086046
What mfg/model laptop?
0
 
LVL 1

Author Comment

by:mrochac
ID: 12108274
What i did here was, i waited until the system booted up, it was a very long process, but with another computer i was able to use dameware access the process of this individual computer and able to stop the process, once the process stopped i was able to add\remove programs and remove the patch. Apperantly there is a problem with a MS and roxio easy cd-creator. the process here is to contact MS and they send you the patch. To be continued....



MCR
0
 
LVL 1

Author Comment

by:mrochac
ID: 12144593
Sorry for the delay, very busy,

O SOLVE THE PROBLEM :
This is not a published / released patch - you must request it specifically from Microsoft. They will determine if you are worthy to receive it. Reference patch No. KB841382 or "KB Article Number(s): 841382" when you call / submit an incident report with MICROSOFT and they will provide you with an executable. This is an important patch because it fixes the security hole exploited by the latest SASSER WORM virus strain. Good Luck!
CALL MICROSOFT : 1-800-668-7975 ASK TO DOWNLOAD THE HOT FIX KB841382


MCR
0
 
LVL 6

Expert Comment

by:nomi17
ID: 12144855
Thanks for the update!
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Is your company's data protection keeping pace with virtualization? Here are 7 dynamic ways to adapt to rapid breakthroughs in technology.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now