Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

GoldMine Database Errors for Citrix users only

Posted on 2004-09-16
10
Medium Priority
?
528 Views
Last Modified: 2012-08-13
We currently use GoldMine 6.0 with Citrix Metaframe version 1.8.  Lately I have Citrix users who are getting a GoldMine database error, cannot access database that locks up GM and requires a restart of their Citrix user.  Having looked into what might be causing this, I have found that during these times the drive in which GM runs off of is disconnected....only once they relog into Citrix it is reconnected.  My local network/GM users do not experience this issue which leads me to believe it has something to do with Citrix and not GoldMine.  Any suggestions?

Kindly,
Josh
0
Comment
Question by:joshps
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 13

Accepted Solution

by:
TommyTupa earned 1500 total points
ID: 12105840
I see nobody has touched this so I'll throw in a suggestion.  

1.Set up a temp install of Goldmine with 20 or so records for testing purposes.  Run the temp install over Citrix and see if you can duplicate the problem. This will tell you whether it has anything to do with Goldmine size\tables.
2. In the temp install sync over the mailbox.  See if the problem gets worse.  I've noticed in the past some trouble with large Goldmine mailboxes and Citrix though I have no explanation for it.  
0
 

Expert Comment

by:tgprof
ID: 13018762
I have this issue also. It seems that I get file lock issues when goldmine is being run over the citrix client.

The posted issue does not solve my problem.
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 13018806
Yes, I remember going into our Email AntiVirus client and specifically ignore all dbf files.  
0
What’s Wrong with Your Cloud Strategy ?

Even as many CIOs are embracing a cloud-first strategy, the reality is that moving to the cloud is a lengthy process and the end-state is likely to be a blend of multiple clouds—public and private. Learn why multicloud solutions matter in this webinar by Nimble Storage.

 

Expert Comment

by:tgprof
ID: 13023464
You filtered dbf files on the SQL server backend or on the Citrix client workstations?
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 13023936
Yep, Goldmine still uses dbf files even on a SQL backeend.
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 13023980
But that didn't answer your question....

I had installed Goldmine locally on the Citrix box and just pointed the backend to SQL Server.  So on our Citrix box we had all of Goldmine's dbf files.
0
 

Expert Comment

by:tgprof
ID: 13027857
The files that seem to get locked are sysreps.dbf and users.mdf

Has anyone seen a way to keep these from getting locked?
0
 

Expert Comment

by:tgprof
ID: 13028250
Here are the exact files that are getting locked.

Sysrep.dbf
Users.mdx
Sysrep.mdx
Users.dbf

When these become locked and can cause Goldmine to exit. This causes metaframe to close also.
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 13028287
What if you move your system files off the Citrix box onto another server; pointing at the other server with the gm.ini.

0
 

Expert Comment

by:tgprof
ID: 13028313
The files are not on the Metaframe Servers. The files are on the Goldmine File share on a different server.
0

Featured Post

What’s Wrong with Your Cloud Strategy ?

Even as many CIOs are embracing a cloud-first strategy, the reality is that moving to the cloud is a lengthy process and the end-state is likely to be a blend of multiple clouds—public and private. Learn why multicloud solutions matter in this webinar by Nimble Storage.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As the Marketing Director for the company I work for, time is a commodity that I have relatively little of.  My time is divided between coaching my team, creating a direction for our company's future AND actually getting stuff done.  As a result, I …
Online collaboration is quickly becoming embedded in the workplace, and its benefits are tangible. See what the current landscape looks like and what the future holds for collaboration tools and the future of work.
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question