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GoldMine Database Errors for Citrix users only

Posted on 2004-09-16
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Last Modified: 2012-08-13
We currently use GoldMine 6.0 with Citrix Metaframe version 1.8.  Lately I have Citrix users who are getting a GoldMine database error, cannot access database that locks up GM and requires a restart of their Citrix user.  Having looked into what might be causing this, I have found that during these times the drive in which GM runs off of is disconnected....only once they relog into Citrix it is reconnected.  My local network/GM users do not experience this issue which leads me to believe it has something to do with Citrix and not GoldMine.  Any suggestions?

Kindly,
Josh
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Question by:joshps
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TommyTupa earned 1500 total points
ID: 12105840
I see nobody has touched this so I'll throw in a suggestion.  

1.Set up a temp install of Goldmine with 20 or so records for testing purposes.  Run the temp install over Citrix and see if you can duplicate the problem. This will tell you whether it has anything to do with Goldmine size\tables.
2. In the temp install sync over the mailbox.  See if the problem gets worse.  I've noticed in the past some trouble with large Goldmine mailboxes and Citrix though I have no explanation for it.  
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Expert Comment

by:tgprof
ID: 13018762
I have this issue also. It seems that I get file lock issues when goldmine is being run over the citrix client.

The posted issue does not solve my problem.
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by:TommyTupa
ID: 13018806
Yes, I remember going into our Email AntiVirus client and specifically ignore all dbf files.  
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Expert Comment

by:tgprof
ID: 13023464
You filtered dbf files on the SQL server backend or on the Citrix client workstations?
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by:TommyTupa
ID: 13023936
Yep, Goldmine still uses dbf files even on a SQL backeend.
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by:TommyTupa
ID: 13023980
But that didn't answer your question....

I had installed Goldmine locally on the Citrix box and just pointed the backend to SQL Server.  So on our Citrix box we had all of Goldmine's dbf files.
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Expert Comment

by:tgprof
ID: 13027857
The files that seem to get locked are sysreps.dbf and users.mdf

Has anyone seen a way to keep these from getting locked?
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Expert Comment

by:tgprof
ID: 13028250
Here are the exact files that are getting locked.

Sysrep.dbf
Users.mdx
Sysrep.mdx
Users.dbf

When these become locked and can cause Goldmine to exit. This causes metaframe to close also.
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Expert Comment

by:TommyTupa
ID: 13028287
What if you move your system files off the Citrix box onto another server; pointing at the other server with the gm.ini.

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Expert Comment

by:tgprof
ID: 13028313
The files are not on the Metaframe Servers. The files are on the Goldmine File share on a different server.
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