Unable to process your request
Posted on 2004-09-16
I have 1 user that is having an issue with webmail. When she logs in she gets the following error:
"iNotes warning, Sorry, we were unable to process your request at this time. If you are unable to continue working in your mail file, please dismiss this warning and then select View, Refresh from your browser's menu."
I have done the following:
Backed up the database
Refreshed database design
Replaced database design (with iNotes6.ntf and then iNotes7.ntf templates)
Rebuilt the database
Deleted and recreated the account
Copied all messages into the new database
Ran fixup on the file
Ran updall -R on the file
Restarted the Web service
Restarted the server
She is the only user that has this issue. One thing that seems odd, is it only happens with something in her inbox. If I delete all messages in her inbox, it does not give the error. I have tried other user accounts and have not gotten the error message with them. I was thinking it was a bad e-mail message, but even with a test message, sent by Admin, it causes the same error. I have tested it from my computer, with her account, and get the same error. Any Ideas? Thanks, once again.
Server is running OS/400 V5R1M0 with Lotus R6.0.1 CF1.