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arcserve problem

Posted on 2004-09-17
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Last Modified: 2010-04-03
hello,
i am using arcserve 2000 advanced edition the media prediction report shows that the incremental backups should overwrite last weeks tapes but they do not do this. I have to erase the tape before it will back up the data. I have checked the activity log and there are no errors recorded.
can anyone help me?
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Question by:dcreedon
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4 Comments
 
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dovidmichel earned 1500 total points
ID: 12096109
Check to see if these tapes are in the scratch set of the media pool. The number of days &/or tapes before a tape is moved from the save set to the scratch set may need to be reduced. If they are fine then check for updates since earlier revisions had a problem like this.
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Author Comment

by:dcreedon
ID: 12100220
thank you for your help
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Author Comment

by:dcreedon
ID: 12120763
received error in log "E6941 error library mechanism is having difficulty communicating with the drive" according to the media prediction report last nights incrmental should have overwritten last tuesdays tape dated the 14/09/04??? puzzled on this...any ideas?
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LVL 22

Expert Comment

by:dovidmichel
ID: 12128331
The 6xxx error codes are from the Tape Engine.

Without seeing a tape log of the event, it's my guess the Tape Engine issued a Move Media command to the library to load a tape and the library responded back with the problem.

Check the LCD display on the library for any errors for a specific cause and resolution. From a general perspecitve power down the server, and then check out the library. Look for any tapes that are misplaced, perhaps partially sticking out of a slot or a drive, also check to see if any are lying on the floor inside the library.

After clearing things up power down the library and then back up. Make sure it has finished initializing correctly and then power up the server.

As a general recommendation to prevent problems go into the OS Device Manager and under Media Changers disable the library and under Tape Drives disable the tape drives and then restart the server.
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