lost wireless internet and have been spending days trying to fix....

Posted on 2004-09-17
Medium Priority
Last Modified: 2010-04-14
My kids PC is dell dimension 2350:
Win2k OS
2 ghz pent4
128 mg ram
40 gig hd
cable internet - linksys USB wireless adapter/linksys router.
also have access to ethernet connection which i have used during this problem!

wireless connection is giving me status of status of "network cable unplugged". Its a usb connection and is definetly plugged in. adapter does detect the access point and gets a strong signal! but no internet. Cannot ping anything except! did ipconfig \all and it show me a state of  "network cable unplugged" for wireless adapter. Ethernet connection info is all there.

what have i done:
-run antivirus(AVG) - detected and cleaned up several viruses.
-ran sybot S&D 1.3/adaware. cleaned up all
still no good!

-repaired the socket using several progs.
no change

-uninstalled the adapter and reinstall.
no good.
-tried linksys adapter on another machine and it was fine.
-tried another wireless adapter on the dell desktop. same bad results.
-plugged a usb mouse into the same the usb slot and it works fine.
can get internet thru cat5 ethernet connection!
-did over the top win2k reinstall.
still no good!
-did complete reformat/reinstalll of win2k. still no change!
still no good!

have spent hours, please help!!!!!!!
Question by:pdadddino
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Assisted Solution

andyswarbs earned 750 total points
ID: 12084529
So you are saying that one computer does not work, correct?

Often wireless adapters need to have their firmware upgraded.  if you have never done this do so now.  visit the linksys website and check out the downloads.  Such an upgrade can fix a myriad of problems.

Have you downloaded winXP sp2 onto any boxes?  This has new firewall "improvements" - really they are, but it have have caused your network probs.

The standard fix for any MS windows networking issues is to uninstall all, and I mean all, network devices and protocols on the offending computer.  (this implies uninstalling yout normal cat5 NIC as well I am afraid)  Reboot and reinstall.  

Take care during reinstall that things are done in the order recommended by any documentation- especially with USB devices.  Also make sure that you only have TCP/IP protocol.  Also do your cat5 NIC first - get yourself connected!

Ahh..  Make sure that you do NOT have your CAT5 NIC connected at the same time as your USB NIC.  That could be a cause of conflict.  One or the other, not both.



Author Comment

ID: 12084898
have several pc's. Only having the problem on one.

went to linksys - no firmware for adapter wusb11.
disconnected the ethernet cable and uninstalled the connection.
did the same for wireless-wubs11.

installed wusb11 adapterwithout connecting as per instructions from linksys docs. successful.
connected adapter to usb port. win2k detected and installed. same message as above, "network cable disconnected".
using linksys network adapter software i did a site survey. it detected my Acess point. i click on connect, i entered the wep key and it connects to access point, excellent signal/link strength but linksys software says "connected to access point but internet cannot be found". network cable error goes away, but no internet access!


Author Comment

ID: 12085331
another strange development...
am not in front of the pc right now, but i goes to command line and type:
ipconfig /all

gives me a strange autoconfig ip address - 169........

this is not even my wan ip!
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Author Comment

ID: 12086166
just to clarify.
i am not in front of the PC, but the ip address i get fron the ipconfig begins with '169.' and i forgot the rest.
i can get the exact address when i return home.

Accepted Solution

JerrodHarvey earned 750 total points
ID: 12087879
In some Windows OS versions the address 169.x.x.x is automatically configured when an IP cannot be found.

Is there an onboard network card?  If so has it been disabled in BIOS?

Author Comment

ID: 12088113
yes there is an onboard network card. I have now disabled it in the BIOS.
Same result! This is really frustrating, but please keep the suggestions coming!
Im in this up to my neck. Cant quit now!

Expert Comment

ID: 12088453
Are there any network devices showing in Device Manager?

If so, what is the Device Status on the "General Tab" in that device's property sheet.

Author Comment

ID: 12088667
its says "enabled", now.
when i first installed the device, the status was "network cable unplugged".
but using linksys network adapter software i did a site survey. it detected my Acess point. i click on connect, i entered the wep key and it connects to access point, excellent signal/link strength but linksys software says "connected to access point but internet cannot be found". network cable error goes away, but no internet access!

Author Comment

ID: 12088882
This adapter works on my laptop without any problems, even with my on board ethernet network card enabled!
Also have been using a usb mouse without a problem just to verify the port is OK!

Author Comment

ID: 12090219
more info
go to command prompt
type "ipconfig /release"

"all adapter bound to DHCP do not have DHCP addresses. The addresses were automatically configurd and cannot be released"

Author Comment

ID: 12090465
someone please help! i thought the turnaround would be a little quicker here!

Author Comment

ID: 12098811
embarrassing but i spent endless hours, then i removed the WEP key and connected to the internet!
Thanks to all!
sometimes you learn the hardway.

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