Solved

HTML email images in notes - again

Posted on 2004-09-17
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Last Modified: 2013-12-18
Some of our users are having problems with broken links in html emails, I have read the previous discussions on this topic and ensured I have checked things like proxy setting but still some people have problems, they display correctly on 80% of users computers but some still have problems.

I have ensured the smae settings are set as my machine but no joy, I have checked the proxy settings in both notes and network settings, users can browse the internet ok in IE, the settings have been checked for this also.

I have checked mime settings, ensured things like keep in senders format is ticked. If I open the mail file on my computer it displays fine.

Our setup is as follows:
Mac os 10.3.5
Notes 6.5.1

Any ideas anyone?
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Question by:intouchsystems
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12 Comments
 
LVL 24

Expert Comment

by:HemanthaKumar
ID: 12085572
It could be related to the conversion options in the server. Open the person doc and check Format preference for incoming mail: and compare it with the other user where it works. Usually it is set to Richtext or mime. If RT does have problems then change it to mime and check

~Hemanth
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LVL 24

Expert Comment

by:HemanthaKumar
ID: 12085596
Mostly "Keep in senders' format" will be the best choice
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Author Comment

by:intouchsystems
ID: 12085641
Both mine and problem users (in fact all users) are set to keep in senders format
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LVL 24

Expert Comment

by:HemanthaKumar
ID: 12087876
How about the location's browser settings.. Set it to Notes with IE
0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 12091229
Do the same mail give problems to the other user? The problem might be with the sender of the mail too. Just watch it the next time. Does a mail with the problem opens fine on your PC?
0
 

Author Comment

by:intouchsystems
ID: 12110196
Managed to fix it....

the procedure was as follows:

1. Open location doc set browser to Notes > From notes workstation (you do not get notes with IE option on Mac)
2. open one of the problem emails
3. change browser settings back to IE
4. Open mail file again and should now work

How ridiculous is that?!?!

Thanks for the comments anyway guys
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LVL 24

Expert Comment

by:HemanthaKumar
ID: 12112790
It might be that the location doc was corrupted or the view index was outdated... Due to resaving sometimes the corruptions lifts off and rebuilds the view index
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LVL 31

Expert Comment

by:qwaletee
ID: 12137635
In Touch Systems -- as in the keyboard-for-disabled?
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LVL 31

Expert Comment

by:qwaletee
ID: 12844093
PAQ with points refunded.  Asker provided own solution, but the oslution is valuable in itself.
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Accepted Solution

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modulo earned 0 total points
ID: 12861459
PAQed with points refunded (250)

modulo
Community Support Moderator
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