Exchange 2003 GAL empty!

I have Exchange 2003 on Small Business Server 2003
I have a few users entered into Active Directory.
I have checked that they have the showInAddressList property set.
I also have the recipient Update Service running always.
If I use the preview to see what should get updated to the GAL it shows all my users.
However they have never appeared in the GAL!
Even a manual update doesn't make them appear.

Is there something I'm missing?

NickRamseyAsked:
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David WilhoitConnect With a Mentor Senior Consultant, ExchangeCommented:
What client? O2003? If so, use Outlook to D/L the address book, it may be operating in cached mode.

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JWCastileCommented:
I had this same problem not too long ago.  Turns out if you haven't rebooted your GC since the Exchange install, you sometimes won't get a GAL list.  In my situation, a quick reboot fixed all of the GAL/OAL problems we were having.  Good luck!
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NickRamseyAuthor Commented:
Hi J

I have rebooted a number of times since I installed this and this is a current problem.
Thanks
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David WilhoitSenior Consultant, ExchangeCommented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;288807

My guess is that the RUS is not updating, or you removed the everyone group from the permissions list by accident.

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NickRamseyAuthor Commented:
Well, RUS is set to update always and I have forced it manually.
Also the preview results of RUS show that the users should be added. They aren't though
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NickRamseyAuthor Commented:
Interesting...the Outlook client now has the names in the GAL, but if I look at teh GAL in the Exchange System Manager on the server, it has no contents unless I use the preview. Is this behaviour by design?
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David WilhoitSenior Consultant, ExchangeCommented:
Yes, it is...

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kminfotechCommented:
I 'denied' access to everone for the 'default global addess list' and now, no new user can set up a new outlook profile.  Error is: the bookmark is not valid.  The default gal does not show up in exchange manager anymore.  How do I get permissions back for everyone on the gal?
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David WilhoitSenior Consultant, ExchangeCommented:
Well, if you can't access it thru the ESM, try to access it with ADSIedit (windows support tools installed) and try to remove that explicit deny on the GAL. Look in the Configuration container, Services, Microsoft Exchange (Org name), then keep drilling down until you find the GAL object. It looks a lot like the ESM once you get to the Org object. You must have enterprise domain rights to use ADSIedit in this manner.

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