Outlook 2002 starts then shuts down immediately. Attempts to restart Outlook get "want to start Outlook in safe mode?" prompt
MS Outlook 2002 component of Office XP is installed on Windows XP SP1. If the user tries to create and send an email message, the program shuts down or disappears, leaving only the message window. User tried to start Outlook in safe mode in an attempt to fix it, using "Start/Run: outlook.exe /safe" .
Running Outlook in safe mode gave same result (program shut down / disappeared) when attempting to send a new message. Since that time, each time Outlook is started a message appears "Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. ... Do you want to start Outlook in safe mode?"
User has ran a repair, has uninstalled and reinstalled MS Office XP, with no change in the error. Now, the error shown above is sometimes replaced with a different error message when Outlook is started. "Outlook failed to launch in safe mode. Would you like to start 'Detect and Repair'?"
The two error messages shown above alternate with each attempt to start Outlook.
Running Outlook in safe mode gave same result (program shut down / disappeared) when attempting to send a new message. Since that time, each time Outlook is started a message appears "Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. ... Do you want to start Outlook in safe mode?"
User has ran a repair, has uninstalled and reinstalled MS Office XP, with no change in the error. Now, the error shown above is sometimes replaced with a different error message when Outlook is started. "Outlook failed to launch in safe mode. Would you like to start 'Detect and Repair'?"
The two error messages shown above alternate with each attempt to start Outlook.
Do you have BlackIce Firewall installed by chance? If so, uninstall it and see if the issue goes away.
Mark
Mark
ASKER
The user profile works when it is used on another (similar) machine. The day before the user tried to load Outlook in safe mode, they were able to send and receive mail using the profile from the original computer. We also tried using another profile on the machine having problems, and that worked as well. After the attempt to run Outlook in safe mode, the original computer drops Outlook after one second of splash screen.
If we try to change the profile using the Control Panel / Mail applet, the Mail applet disappears when we click "check names".
(We are not running BlackIce or any other personal firewall on this computer.) A few other users, on the same Exchange 2000 system, have noted that the contents of their inbox will appear empty until or unless they click somewhere in Outlook (as though they are trying to change the view); no filters are in use.
If we try to change the profile using the Control Panel / Mail applet, the Mail applet disappears when we click "check names".
(We are not running BlackIce or any other personal firewall on this computer.) A few other users, on the same Exchange 2000 system, have noted that the contents of their inbox will appear empty until or unless they click somewhere in Outlook (as though they are trying to change the view); no filters are in use.
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Creating a new profile for the user did the trick. Thanks!
You could even test from another machine that has outlook so you can verify it is a profile and not a local client setting.