MS Outlook 2002 component of Office XP is installed on Windows XP SP1. If the user tries to create and send an email message, the program shuts down or disappears, leaving only the message window. User tried to start Outlook in safe mode in an attempt to fix it, using "Start/Run: outlook.exe /safe" .
Running Outlook in safe mode gave same result (program shut down / disappeared) when attempting to send a new message. Since that time, each time Outlook is started a message appears "Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. ... Do you want to start Outlook in safe mode?"
User has ran a repair, has uninstalled and reinstalled MS Office XP, with no change in the error. Now, the error shown above is sometimes replaced with a different error message when Outlook is started. "Outlook failed to launch in safe mode. Would you like to start 'Detect and Repair'?"
The two error messages shown above alternate with each attempt to start Outlook.