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Just downloaded and installed Service Pack 3 for Office XP Pro all the icons are gone from my start menu

Posted on 2004-09-17
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Last Modified: 2008-03-06
Just downloaded and installed Service Pack 3 for Office XP Pro all the icons are gone from my start menu, it installed with no problem and when done it displayed a window stating:

Service Pack 3 for Office XP Pro has been installed successfully

But no icons, and when I go into Program Files, there is one file called Office Update11 and there are no programs in the file, just an empty CABS folder and then some des and as files and one dll and one text containing the following text:

V3_2|511974|INSTALL|MAINSP3FF_6626_ENG||2004-09-17 14:38:49|9|SUCCESS|||
V3_2|511691|INSTALL|VSDEBUG_6707_ENG||2004-09-17 15:17:41|9|SUCCESS|||
V3_2|512012|INSTALL|MSCONVop_6727_ENG||2004-09-17 15:17:41|9|SUCCESS|||
V3_2|511474|INSTALL|SHARED_6714_INTL||2004-09-17 15:17:41|9|SUCCESS|||

ANY SUGGESTIONS?  I was thinking I would reinstall the program, but I wonder if I should.


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Question by:ReynaldoAlbert
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Expert Comment

by:sheziasn
ID: 12090853
can you see something under Start>programs>
can you see any of the Office applications.
Go to Control Panel> Add Remove programs and see whether Office XP is listed there or not.
If it is there then try to repair it.

if this does not solves the problem then running the setup again is the only solution i guess.
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patrvic earned 2000 total points
ID: 12092513
If its a Release candidate i suggest you use Install just for the fun of it...For stability and correctness you should probably get the Final versions..which will have most bugs fixed. good luck

-ravi
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Author Comment

by:ReynaldoAlbert
ID: 12099827
You were right, and I followed your advice and everything is going smoothly now, thank you ravi!
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