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OutLook 2003 Mail Configuration

Posted on 2004-09-18
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Last Modified: 2010-04-08

I set up an account, and cannot send Emails over the Internet.  I can Recieve via the internet and can send and receive behind the firewall.

I get the following error message from the Exchange Server:

"Your message did not reach some or all of the intended recipients.
Sent: 9/16/2004 10:57 AM
The following recipient(s) could not be reached:
'xxx112@yahoo.com' on 9/16/2004 10:57 AM  <--[I can successfully send from this address, but not to this address and I tried some other internet E mail addresses also, could not receive in Outlook from there.]
None of your e-mail accounts could send to this recipient."  The Subject on the E mail says "Undeliverable"

I say the Above Email comes from the Server, because it comes back immediately after sending the Email, But I could be wrong.

The SMTP and POP3 server are the same and set up correctly.

ANYONE Know what may be wrong?


TIA,

JESS
 
 
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Question by:JessP
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scampgb earned 500 total points
ID: 12092231
Hi JessP,

I assume from what you've said that you have Outlook set up in "Internet Only" mode, and you're not using anything like an Exchange server.

Do you have your SMTP server defined as you're ISPs smarthost, or something else?
Does this happen with all emails?

I'm afraid I don't understand what you mean about sending emails behind the firewall....

Here's a quick test to do:
Go to a command prompt and type: telnet [your ISPs smarthost] 25
You should get a line like:

220 mailserver.isp.com ESMTP ready

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Author Comment

by:JessP
ID: 12093318
Hi Scamp:

By Behind the Firewall, I mean I can send and receive mail internally to other users on my LAN.  I am running EXchange 5.5.
I do not know how SMTP is define will ahve to check Monday.  This is only happening for this one user, but she is the only one with Outlook 2003.

will check Monday and report back to you.

Regards,

Jess
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by:scampgb
ID: 12095167
Ah - makes a little more sense now.

Just to be clear then, one of your Exchange users (using Outlook 2003) cannot send mails to any external address?

Can you please post the full text of the email that gets bounced back, including headers?  (replace anything secret with "x"s :-) )
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Author Comment

by:JessP
ID: 12095229
Will do on Monday Scamp---thanks
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Author Comment

by:JessP
ID: 12104652
SCAMP:

Here is the Error message from trying to send out thorugh Exchange 5.5:

Your message did not reach some or all of the intended recipients.

Subject: Test form BJ

Sent: 9/20/2004 12:17 PM

The following recipient(s) could not be reached:

'tsqr5@yahoo.com' on 9/20/2004 12:17 PM

None of your e-mail accounts could send to this recipient.
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by:scampgb
ID: 12104733
Does this problem happen with all receipients, just the one above, or all @yahoo.com addresses?

Also, did you manage do to that "telnet" test I mentioned above?

Can you please check how exactly the user's Outlook profile is set up?  Does it list ONLY the Exchange server, or do you have other entries in there?
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Author Comment

by:JessP
ID: 12104786
The telnet test did not work.  It is only happening to this one user.  She is the only one with Outlook 2003.

Must user have Windows 98  :(   We are upgrading soon to new DELLS and Win XP PRO.

Can't wait
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by:scampgb
ID: 12104851
That doesn't make much sense.  If your Exchange server is configured to use your ISPs smarthost, then the telnet test "must" work in order for you to be able to send emails.
Did you do the test from the Exchange server itself?  There could be a firewall in the way.

Did you check the user's Outlook profile?

When you say it's only this one user, you mean only one user on your network?
For this one user: does this problem happen with all receipients, just the one above, or all @yahoo.com addresses?

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Author Comment

by:JessP
ID: 12105063
There are 22 users on the network.  it is only happening to one user.  I am going to the server to try what you said.  I only have 4 weeks experience with Exchange server, so I am slow figuring this stuff out.
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Author Comment

by:JessP
ID: 12105148
I went to the Exchange Server, and typed TELNET at a CMD Prompt, I got a message HOST NAME 192.168.X.X
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Author Comment

by:JessP
ID: 12105166
The address was our Default Gateway---192.168.X.X
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Author Comment

by:JessP
ID: 12105371
I just checked this users MAIL Control Panel.  In Email accounts Her type is "POP/SMTP (Default)"  I have Outlook 2003, which works, and my Type is:  "Exchange (Default)".  I go into more settings and find no where to change this users TYPE.

Jess
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by:scampgb
ID: 12115794
This is now making more sense :-)

For some reason this user is not set up to use the Exchange server properly.

Check the Outlook configuration on her machine.
Go into Tools, Options.  On one of the tabs (I haven't got it in front of me) there's a button "Reconfigure Mail Support"
Click that
Make sure that Outlook is set for Corporate/Workgroup mode

Go into her Email accounts settings
Remove the account that's there (the POP3 one).
Add a new account.  When it asks what type, choose "Exchange".  
Follow the prompts to provide the username and servername

The user will then be communicating correctly with the Exchange server, in the same way as your other users.
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Author Comment

by:JessP
ID: 12116499
I am working Feaverously on this--will get back to you
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Author Comment

by:JessP
ID: 12116911
SCAMP:

I GOT IT!  WEW!.  Thanks for outstanding help.  It was a Learning experience for me.  I needed to change the "TYPE" in the account to XXX.XXX.XXX  Server.Domain.com.  This worked.

I wrote it all down for the next time.

REGARDS,

Jess
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Expert Comment

by:scampgb
ID: 12116992
Good that we got there in the end ;-)

Glad I could help :-)
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Author Comment

by:JessP
ID: 12118499
thanks again SCAMP, GREAT WORKING WITH YOU

JESS
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