Apple Mail having trouble communicating with Exchange Server 2003
Posted on 2004-09-18
I have a Windows 2000 SP4 server that is running Exchange 2003. I have approx. 25 Windows Clients that are having NO trouble accessing and processing mail from their Exchange Mailboxes. Conversely, I have 8 Mac's that are configured to use Apple Mail to open their mailboxes on the Exchange server.
I have had little to no trouble connecting to the mailboxes via Apple Mail, and for the most part, the users can access and negotiate their mail without disruption. However, I have a reoccurring problem that pops up every few days that prevents the users from accessing thier mail in a resonable amount of time. The Apple Mail client will read several different messages such as "fetching mail", "comparing notes with the server", and will often times show their status as "offline".
The Mac clients also experience an extended period of time where the Apple Mail is "synchronizing mail with the server", which prevents them from opening, deleting, or moving any of thier mail in their mailboxes. Often this "synchronization" period can last up to 1 hour.
I am a Windows guy, and I have some very digruntled Mac users on my hands. I know that I am close, but nevertheless, they are growing increasingly frustrated (and rightfully so). I am trying to avoid having to go to a situation where they are "popping" the Exchange server, because I would like for their mail to be backed up on the file server. Please HELP!