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Why doesnt windows xp install my usb gamepad driver?

Posted on 2004-09-19
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Last Modified: 2008-01-09
This is an automatic process.  My gampad worked fine under xp in my old system, but I upgraded to a new system that has usb 2.0, it detects all my usb devices which do have drivers to go with them of course, but my gamepad is being detected and installed as an UNKNOWN DEVICE.  Windows XP has no problem detecting it, it will install UNKNOWN DEVICE drivers for my usb gamepad which worked fine in my old system.  I cannot find a reason why it installs unknown device drivers for my Saitek P220 usb gamepad which came with no drivers, it said that windows xp automatically installs the generic drivers and it worked fine under my older system under XP.  I've been searching this site and I have found no solutions to this yet.  What do you suggest?
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Question by:Melvindouglas
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12 Comments
 
LVL 12

Expert Comment

by:zvitam
ID: 12095484
Update your windows, and your motherboard drivers ( from the vendor site) then -delete the installation of the Gamepad and reinstall it.
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LVL 3

Expert Comment

by:markoid
ID: 12095518
Download the drver at http://www.saitek.com/uk/down/drivers.htm this should solve the problem

some Q&A here - http://www.saitek.com/uk/supp/p220_support.htm
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Author Comment

by:Melvindouglas
ID: 12096661
I already have updated my motherboard drivers, the latest version of nvidia's nforce2 chipset, and the saitekp220 comes with NO DRIVERS.  It says that Windows XP installs the drivers automatically.  

What I want to know is why Windows is installing an UNKNOWN DEVICE driver for this gamepad.
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LVL 9

Expert Comment

by:tosh9iii
ID: 12097532
Have you already tried going to COntrol Panel>Game Controllers>and try to add it from there.

"What I want to know is why Windows is installing an UNKNOWN DEVICE driver for this gamepad."

These things happen sometimes for almost no reason.  That's all I can say about it.


" If there is an Unknown Device present in the category then right click on it and click Remove (98 and ME) or Uninstall (2000 and XP). Then unplug your controller and plug it back in again and see if the computer redetects it correctly this time."

http://www.saitek.com/uk/supp/genfaq.htm
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Author Comment

by:Melvindouglas
ID: 12097782
I'm pretty much baffled now.  I guess i will have to go to the store to see if I can find a USB gamepad that has drivers.  I even reformatted my hard drive to see if that works, I ve tried everything.  The only thing I have not done is update the driver for the UNKNOWN DEVICE, but I do not know what directory a better driver is in because there is none.
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Author Comment

by:Melvindouglas
ID: 12097787
I guess I wated $10.00 here.  I wish i could get a refund because I figured this site would know the answer to my problem but this is a problem that cant be solved because nobody has a clear solution to why windows XP installs an UNKNOWN DEVICE driver for my usb gamepad.
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LVL 9

Expert Comment

by:tosh9iii
ID: 12109435
Sorry we weren't able to help.

Try contacting them (saitek) and ask them about it:

techsupport@saitek.com

As for a refund follow these instructions:

" Nobody answered my question. What do I do?

Before you ask the Moderators to help you in this circumstance, take the time to post a message in your question stating your intention to have the question deleted or closed, and make sure you have responded to all of the Experts' comments. Then post a question in the Community Support topic area asking the Moderators to delete your question. Remember to post a link to the original question in your request. If there are no comments in the question, one of the Moderators will delete the question. If there are comments, the Moderator will post notice of your request, and will give the participants 96 hours to object. You may be required to post your reason for asking for the deletion, and objections will be taken into account."
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LVL 9

Expert Comment

by:tosh9iii
ID: 12151607
Make sure you have the latest usb drivers.

The next time you try to uninstall it, make sure you windows xp cd is in the cd drive.

If none of this works, be sure to have your points refunded back to you and close the question
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Author Comment

by:Melvindouglas
ID: 12151928
I figured this out by reading a comment from another site.  A user who had a gamepad found out that it SHORTED OUT but he could not figure out why.  I have come to the conclusion that Saitek P220 gamepads are very cheap and will short out on you if you buy them (I bought two of them).  I since then threw them away and bought 2 different gamepads, and they work flawlessly.  So the problem is with the gamepads themselves in most cases because they short out for reasons unknown.  One of the gamepad directions on my new ones said not to plug the usb cable in the computer while it is on.  Maybe they know something that we don't.  I have come to the conclusion that whomsoever has a problem with a usb gamepad should first check to see if their gamepad has shorted out because windows xp will recognize that the cable is plugged in, but it will label it as an unknown device if the cable is defective.  

Thanks everyone for your help, and hopefully this thread will help others who have this same annoying problem.
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LVL 9

Expert Comment

by:tosh9iii
ID: 12157552
But didn't you say that it worked fine on your other computer and you interchanged it between the two computers?
Well, I guess it doesn't really matter anymore since you got new gamepads.

Be sure to post a request to have your points refunded back to you inthe Community Support area.

http://www.experts-exchange.com/Community_Support/
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