kkilker
asked on
Pesky Outlook 2002 Email Question
I've been using Outlook 2002 for almost a year without problems. All of a sudden, Friday morning, it stopped sending most emails. (our power went out Thursday night for a couple seconds but I have good surge protection) They stay in the outbox and never leave. I have no trouble receiving emails, but I can't send or reply.
I've checked all my settings and they've not changed. The incoming and outgoing server info is correct When I click "Test Account Settings" I get the error message:The specified server was found but there was no response from the server: Please verrify your ssl and port settings under the advanced tab.
Now, I have two accounts...Outlook Express and Outlook. Outlook Express wasn't working with for the same reason in all the pc's at my house, but I recheched the authentication box and it now works with Express. With Outlook, I'm really logging into my server at work, so it's a different email address, but still goes thru Comcast....I've tried enabling my anti virus software, power cycling, resetting the email account, tried every different setting under the sun, contacted my sys admin...nothing works at all...any help would be greatly appreciated.
I've tried finding an answer on the net and at Microsoft, but no luck.
I've checked all my settings and they've not changed. The incoming and outgoing server info is correct When I click "Test Account Settings" I get the error message:The specified server was found but there was no response from the server: Please verrify your ssl and port settings under the advanced tab.
Now, I have two accounts...Outlook Express and Outlook. Outlook Express wasn't working with for the same reason in all the pc's at my house, but I recheched the authentication box and it now works with Express. With Outlook, I'm really logging into my server at work, so it's a different email address, but still goes thru Comcast....I've tried enabling my anti virus software, power cycling, resetting the email account, tried every different setting under the sun, contacted my sys admin...nothing works at all...any help would be greatly appreciated.
I've tried finding an answer on the net and at Microsoft, but no luck.
Check these for possible reasons why email get stuck in outbox
OL2000: (CW) Email Does Not Leave the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195778
OL2000: How to Troubleshoot Mail Stuck in the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195922
OL2000: (CW) Email Does Not Leave the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195778
OL2000: How to Troubleshoot Mail Stuck in the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195922
ASKER
You've totally understood my questions correctly...yes, it works fine in Express but not in the Outlook application.
When the email is not sent , do you get any error message in the send and receive dialog box ?
open outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to advanced tab
and try increasing the server timeouts and see if that would help
Do you have any firewall installed .. Temp disable it to see if helps
open outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to advanced tab
and try increasing the server timeouts and see if that would help
Do you have any firewall installed .. Temp disable it to see if helps
ASKER
Sunray: Thanks for staying with me on this one...I'm getting reporting errors 0x800CC18 and reporting error 0x800ccc78. I tried the firewall suggestion, but that did not work. I wonder if my version of Outlook is corrupt?
Try this
Open outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to outgoing server tab
and check " my outgoing server requires authentication"
SR
Open outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to outgoing server tab
and check " my outgoing server requires authentication"
SR
ASKER
tried it...no luck.
Follow the same instructions given in my previous comment
instead of outgoing server tab , go to advanced tab
and check
This server requires a ssl secured connection
both for incoming and outgoing server
and make sure to increase the server timeouts a little more
press OK
Close and reopen outlook and check
instead of outgoing server tab , go to advanced tab
and check
This server requires a ssl secured connection
both for incoming and outgoing server
and make sure to increase the server timeouts a little more
press OK
Close and reopen outlook and check
ASKER
No, that brings up an additional error.... I'm thinking that Outlook is just plain corrupt..maybe I should choose a later version. I'm running Outlook 2002 on XP. What do you suggest as something more stable?
ASKER CERTIFIED SOLUTION
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Kind of not sure what is your exact problem
Whatever account that you plan to work on , is that working in outlook express fine ( by which i mean you can send and receive email fine ) but the same thing doesnot work fine in Microsoft outlook ??
SR..