Solved

Pesky Outlook 2002 Email Question

Posted on 2004-09-19
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Last Modified: 2008-02-01
I've been using Outlook 2002 for almost a year without problems.  All of a sudden, Friday morning, it stopped sending most emails.  (our power went out Thursday night for a couple seconds but I have good surge protection)  They stay in the outbox and never leave.  I have no trouble receiving emails, but I can't send or reply.
I've checked all my settings and they've not changed.  The incoming and outgoing server info is correct  When I click "Test Account Settings" I get the error message:The specified server was found but there was no response from the server: Please verrify your ssl and port settings under the advanced tab.  
Now, I have two accounts...Outlook Express and Outlook.  Outlook Express wasn't working with for the same reason in all the pc's at my house, but I recheched the authentication box and it now works with Express.  With Outlook, I'm really logging into my server at work, so it's a different email address, but still goes thru Comcast....I've tried enabling my anti virus software, power cycling, resetting the email account, tried every different setting under the sun, contacted my sys admin...nothing works at all...any help would be greatly appreciated.




I've tried finding an answer on the net and at Microsoft, but no luck.
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Question by:kkilker
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Expert Comment

by:sunray_2003
ID: 12096787
Hi kkilker,

Kind of not sure what is your exact problem

Whatever account that you plan to work on , is that working in outlook express fine ( by which i mean you can send and receive email fine ) but the same thing doesnot work fine in Microsoft outlook ??


SR..
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LVL 49

Expert Comment

by:sunray_2003
ID: 12096789
Check these for possible reasons why email get stuck in outbox

OL2000: (CW) Email Does Not Leave the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195778

OL2000: How to Troubleshoot Mail Stuck in the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195922

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Author Comment

by:kkilker
ID: 12096864
You've totally understood my questions correctly...yes, it works fine in Express but not in the Outlook application.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12096884
When the email is not sent , do you get any error message in the send and receive dialog box ?

open outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to advanced tab
and try increasing the server timeouts and see if that would help

Do you have any firewall installed .. Temp disable it to see if helps
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Author Comment

by:kkilker
ID: 12097417
Sunray:  Thanks for staying with me on this one...I'm getting reporting errors 0x800CC18 and reporting error 0x800ccc78.  I tried the firewall suggestion, but that did not work.  I wonder if my version of Outlook is corrupt?
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LVL 49

Expert Comment

by:sunray_2003
ID: 12097720
Try this
Open outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to outgoing server tab
and check " my outgoing server requires authentication"

SR
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Author Comment

by:kkilker
ID: 12097863
tried it...no luck.  
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LVL 49

Expert Comment

by:sunray_2003
ID: 12097902
Follow the same instructions given in my previous comment
instead of outgoing server tab , go to advanced tab
and check
This server requires a ssl secured connection
both for incoming and outgoing server

and make sure to increase the server timeouts a little more

press OK
Close and reopen outlook and check
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Author Comment

by:kkilker
ID: 12098164
No, that brings up an additional error.... I'm thinking that Outlook is just plain corrupt..maybe I should choose a later version.  I'm running Outlook 2002 on XP.  What do you suggest as something more stable?
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Accepted Solution

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sunray_2003 earned 500 total points
ID: 12098350
Not sure.. May be something wrong in your profile or something

You can do this

First backup
Look for *.pst file searching in hidden folders
Mostly it would be found in
C:\Documents and Settings\{your profile name}\Local Settings\Application Data\Microsoft\Outlook

OL2000: (CW) How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?kbid=195719

Then go to control panel ---> mail --> delete the profile and recreate one again. Setup account and see if it would send.

If  recreating the profile also doesnot helps , try to uninstall and reinstall outlook and see if that would help
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