Error 1402 on MS Office 2000 Premium installation
Posted on 2004-09-19
First-timer here. I'll be indebted to anyone with the patience to help me solve the following error.
Clean installation of Windows 2000 Professional, Version 5.0.2195 SP4 Build 2195 Operating System is completely patched on a Dell x86 Family 6 Model 7 Stepping 3 Intel 550 MHZ, 512 RAM, uncluttered 40 GB Hard Drive
I visited the Windows Office Update Site to patch my MS Office 2000 Premium installation and the site required the Office 2000 Service Release 1a Patch, which I have on a CD. While installing SR1a with Administrator privileges, the following error occurred:
"Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Verify that you have sufficient access to that key, or contact your support personnel." Clicking OK rolls the installation back.
After some research, I ran a full system scan with updated versions of AdAware SE Plus, SpyBot, and PestPatrol and again tried to install the SR1a Patch from CD-ROM. Result: Error 1402.
I thought the problem might be a corrupted registry key, so I ran MS RegClean and Norton SystemWorks 2004 registry repair and Windows repair tools, as well as an updated Norton AntiVirus scan. Result: Error 1402.
Next, I decided to uninstall MS Office and reinstall from scratch with the original disks. Result: Error 1402. Now I've got a machine with no MS Office 2000 Premium.
Next, I ran the Windows Installer CleanUp Utility (KB article 290301), which found the former MS Office installation and, I assume, removed any remaining bits and pieces. Then I again tried to install MS Office. Result: Error 1402.
Next, I tried to install via another Administrator account (as per KB 236427). Result: Error 1402.
Finally, I set up a new Administrator account (again, KB 236427) and tried to install. Result: Error 1402.
Now I'm up the creek without a paddle or, shall we say, up the hard drive without a single MS Office application. The cynical side of me says that this is another MS ploy to force an upgrade, but I'm perfectly happy with Office 2K. There's a considerable amount about 1402 errors, but it's all rehashing the above. Curiously, the pertinent MS KB Article, last reviewed on 9/14/2004 warns: "This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion."
Note that I have not manually tinkered with the registry.
Can anybody rescue me?
Many, many thanks,