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Outlook 2003 with "Repeated" Archive Folders in Folder List

Posted on 2004-09-19
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Last Modified: 2008-02-01
I'm pretty sure that this is an Outlook 2003 client problem, but since the client is talking to an Exchange 2003 server, I figured I'd ask my question here...

I just upgraded a W2K Pro SP4 computer from Office 2000 to Office 2003 SP1. Under Outlook 2000, I had setup an archive forlder. After the conversion to 2003, the archive file was still in the old format and I knew it was going to grow beyond the limits of that format. So I created a new PST in 2003 format and copied the mail from the old file to the new file. I then "tried a trick", quiting out of Outlook, renaming the old file to archieve-old.pst and renaming the new file to archive.pst.

I then went back into Outlook and found that my trick backfired. I had three personal folders, all called "Personal Folders". So I went into Data File Management and found only one entry, for the new archive file. I tested what would happen when I changed the name under Settings and found that one of the Personal Folders changed names. I then dropped that entry from the Data File Management.

Summary of what I have: No entries in the Data File Management and two personal folders, one called "Archive Folders" and the other called Personal Folders.

And I don't see anything jumping out at me in the registry.
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Question by:TerrellITC
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2 Comments
 
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Accepted Solution

by:
Sembee earned 750 total points
ID: 12102235
Fairly common problem.
Delete the Outlook profile (which doesn't delete any data) and then recreate it.

Simon.
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Author Comment

by:TerrellITC
ID: 12105133
Simon,

That was the ticket!!

I had to do this from the Mail control panel as I tried to do it first from within Outlook and that didn't work.
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