An application on the PC failed to respond to a confirmation query. This application may need to be restarted.

Posted on 2004-09-20
Medium Priority
Last Modified: 2013-12-27
Hello, This is my first post to the site so please excuse any missteps.

I have an HP Pavilion running Windows XP just upgraded to SP2.  During the upgrade lost power without UPS and restored OS to SP1 then patched to SP2.  Lost most of my applications but not the data.  Reinstalled Office 2003 with prior .pst files and all was well.  Went to sync my Sony Clie running Palm OS 5.2.1, HotSync 4.0.4, and Intellisync 5.3.2 and got nowhere.  Uninstalled Hotsync and Intellisync and reinstalled, the devices was recognized, was able to configure on the HP, went to sync and get the error in the title.  There is a similiar post on this site but he answer does not make since and I do not want to manually trick the software to work.

Any and all help is appreciated.
Question by:Tad Stephens
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Author Comment

by:Tad Stephens
ID: 12106872
No reply as of 16:30 CDT.

Neglected to mention that before I lost the PC OS we were running Office 2000.  After getting the OS back and patched to SP2 installed Office 2003 instead of going back (was going to upgrade Office after the XP upgrade).  Have the XP/SP2 and Office 2003 version of Intellisync but have not checked HotSync, will in the next few hours.

TIA and Regards,

Author Comment

by:Tad Stephens
ID: 12108938
Increased to 500 pts.  Has anyone seen this?  I can not find an update for HotSync, the patches I get from Sony will not load because they are applied during an sync and I can not sync (go figure).  HotSync is set up with Zonealarm and Windows Firewall is turned off.  One thing I noticed is that when I tap the HotSync icon on the Clie it tries to connect, does not have a user in the dialog popup, the correct user flashes in the dialog for just an instant, and then it fails.  Any and all help is much appreciated.


Accepted Solution

msjammu earned 2000 total points
ID: 12109353

Many times I saw similar posts on this and other sites complaining about upgrading to SP2 or SP3 on win XP and having problems with hot sync. But I never got a problem like this. I suggest you to uninstall everything related to sync including any software from sony any then install again, (probably Palm Desktop). May this solve your problem.

I saw many posts that pointed to a "SOLUTION" like this, and got everything ok. In between I will be looking anything regarding that may help you.

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Expert Comment

ID: 12109494

1. Click on this link: http://www.palmone.com/us/support/palm5x/?search=Hotsync+Win+XP
2. Search for Hotsync Win XP
3. Click on the link Troubleshooting: HotSync under Windows XP (part three)
Hotsync problem Windows XP  Delete OEM files

If your USB cradle drivers won't "catch" onto your Windows XP system, you may need to track down and eliminate a few files that are purposely left behind after a standard uninstall. These are called Original Equipment Manufacturer (OEM) files.

Uninstall Palm Desktop.

Keep in mind, after the uninstall, the Palm or Handspring folder with your user data will remain on your hard drive. Do not delete this folder unless you want to lose all your personal data.

If you want to be extra safe, create a Windows XP Restore Point now. From the Windows Start menu, select Programs, then Accessories, then System Tools, then System Restore and choose Create Restore point. This might take a minute, but it's good thing to do becase it gives Windows a point to retreat to if something goes awry.

From the Windows Start menu, select Start and then Run.

In the space provided, enter INF

The INF folder should appear.

If it does not appear, you may have to loosen viewing permissions. From the Tools menu, select Folder Options and then View.

The INF folder shows a long list of files in alphabetical order. Scroll down the list until you get to files beginning with the letter "O."

You will probably see several "OEM" and "OEM.inf" files followed by numbers. Start at the highest numbered file and double-click on each file in turn. Don't click on the "OEM.pnf" files.

When you click on it, any normal OEM file will be opened automatically in Windows Notepad. In the opened file, scan for the words "Palm" or "Handspring" or "VisorUsb.inf".

Close the Windows Notepad application.

In the INF folder, select both the OEM (and/or OEM.inf) and the OEM.pnf file in which you found the mention of "Palm" or "Handspring" or "VisorUsb.inf".

Delete the selected files.

Warning: Do not delete any other OEM files except the ones you found above.

Be sure to sift through and delete all OEM files that mention "Palm" or "Handspring" or "VisorUsb.inf". They can appear in multiple OEM files. But be careful not to delete anything else, as mentioned above.

Reinstall the latest version of Palm Desktop. Click here for installation instructions.


Attempt a HotSync operation.

Thanks & Regards,

Author Comment

by:Tad Stephens
ID: 12110921

Thanks for the very detail instructions.  I will try it and post the results.


Author Comment

by:Tad Stephens
ID: 12119582

Excellent!  Worked great!

Thank you very much, your solution was easy, clean, and it worked!  Hats off to you.

Tad Stephens

Expert Comment

ID: 12130562
Tad Stephens,

          Your question was neat and clean and contained enough information about what you want and what you did. It was to the point.

Thank You !

Manpreet Singh

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