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view deleted emails on Exchange server after a user has deleted them

I have Exchange 5.5 and the deleted item retention time is setup for 5 days. I have a user that i need to pull mail from his deleted items folder without him knowing. I am connected and have his mailbox opened & setup the DumpsterAlwaysOn=1 registry entry on his local pc. When i highlight his deleted items folder & go to tools>recover deleted items> its greyed out for his mailbox. any other suggestions? he dosen't have a .pst file

harleyjd

Do a doublecheck by deleting something yourself - if there's nothing to be recovered then the option stays gray.

Are you opening the mail as his profile, or as administrator with his box in the advanced tab? In this situation you're only looking at your own recoverable files.

Microtech

Hi adamshields,

If he shift deleted these the retention will not work. But if you go into the deleted items folder and then do tools> recover deleted items, is it greyed out then? also how about setting up a profile on another machine and trying then.

Hope This helps

adamshields

ASKER

harleyjd

I am opening his mail as an admin not from his workstation so i guess that will not work

Microech

I just tried to open his mail from a terminal server connection & it worked !!!!!!!! I see all his mails that he has been deleting. He's not so trickey now haha.
One more thing now that i have found the mail how do i restore it to a totally different folder like a .pst folder
when i click restore it puts it in his deleted items folder

Thanks

ASKER CERTIFIED SOLUTION

harleyjd

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