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OWA 2003 won't work after ip address change

Posted on 2004-09-20
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Last Modified: 2006-11-17
We have SBS 2003 and OWA and Remote Workpalce working perfectly. One day our DSL provider decided to disconnect us for no reason.  While they were sorting out issues we setup a dialup account with our ISP which meant our public ip address changed, we ran on dialup for about a day and half until the dsl was back up and running. We got our original ip address back and everything is working fine except OWA and remote workplace, page won't load. I haven't spent a lot of time on it because I'm stumped as to where to look.
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Question by:dpacheco
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9 Comments
 
LVL 26

Expert Comment

by:Vahik
ID: 12105776
even if ur users put http//ipaddress/exchange it wont work........
can u ping ur public ip address from outside.......
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LVL 1

Author Comment

by:dpacheco
ID: 12106266
Yes, even if we put in the ip address and yes I can ping the public ip from outside.
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LVL 26

Expert Comment

by:Vahik
ID: 12106420
do u also have problem with owa from inside ur domain?or it does not matter...
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LVL 1

Author Comment

by:dpacheco
ID: 12106844
If I do it internally either using http://servername/exchange/ or ip address I just get a listing of folders corresponding ut user names. I'm not prompted to login.
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LVL 26

Expert Comment

by:Vahik
ID: 12107514
http://support.microsoft.com/default.aspx?scid=kb;en-us;831464
do u have this hotfix applied to ur server?if yeas then have u changed any permission on ur exchange or iis directories lateley?
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LVL 1

Author Comment

by:dpacheco
ID: 12108412
No, have not applied this. Absolutely nothing has changed except the ip address.
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LVL 26

Accepted Solution

by:
Vahik earned 500 total points
ID: 12109343
apply the hotfix and right after apply service pack one(service pack1 wont run
unless u have the hot fix applied)and then see if ur problem is solved.
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LVL 1

Author Comment

by:dpacheco
ID: 12117157
SP1 for Exchange? I won't be able to do it until the weekend.
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LVL 1

Author Comment

by:dpacheco
ID: 12156193
THe hotfix did not solve the problem but SP1 did, thanks. Only one caveate - they now have to enter the domain\username instead of just username. Thx.
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