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OWA 2003 won't work after ip address change

Posted on 2004-09-20
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Last Modified: 2006-11-17
We have SBS 2003 and OWA and Remote Workpalce working perfectly. One day our DSL provider decided to disconnect us for no reason.  While they were sorting out issues we setup a dialup account with our ISP which meant our public ip address changed, we ran on dialup for about a day and half until the dsl was back up and running. We got our original ip address back and everything is working fine except OWA and remote workplace, page won't load. I haven't spent a lot of time on it because I'm stumped as to where to look.
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Question by:dpacheco
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by:Vahik
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even if ur users put http//ipaddress/exchange it wont work........
can u ping ur public ip address from outside.......
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by:dpacheco
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Yes, even if we put in the ip address and yes I can ping the public ip from outside.
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by:Vahik
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do u also have problem with owa from inside ur domain?or it does not matter...
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by:dpacheco
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If I do it internally either using http://servername/exchange/ or ip address I just get a listing of folders corresponding ut user names. I'm not prompted to login.
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by:Vahik
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http://support.microsoft.com/default.aspx?scid=kb;en-us;831464
do u have this hotfix applied to ur server?if yeas then have u changed any permission on ur exchange or iis directories lateley?
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by:dpacheco
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No, have not applied this. Absolutely nothing has changed except the ip address.
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Vahik earned 500 total points
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apply the hotfix and right after apply service pack one(service pack1 wont run
unless u have the hot fix applied)and then see if ur problem is solved.
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by:dpacheco
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SP1 for Exchange? I won't be able to do it until the weekend.
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by:dpacheco
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THe hotfix did not solve the problem but SP1 did, thanks. Only one caveate - they now have to enter the domain\username instead of just username. Thx.
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