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XP with Outlook 2000 Hangs when adding attachments

Posted on 2004-09-20
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Last Modified: 2008-01-09
3+ GHZ Intel System, 1GB memory, using Win XP Pro with latest  patches (except SP2) and Office 2000 Premium with the latest updates.  When running Outlook (always launced, even overnight) and trying to Attach a File, "look in", the program hangs. Ctl+Alt+Del brings up Task Manager but it will not close the non responding process.  Keeps asking if you want to send the error report to uSoft.  Answering either Yes or No makes no difference.  The process will not close.  Task Manager will not let you reboot the machine as well as not closing Outlook.

In addition, with a Word file open; doing File, Send To, As Attachment, Outlook opens as it should but then hangs.  Most of the time, the Task Manager will not let you shut down the process or reboot.  It takes a power cycle from the power switch.  A reboot cleans up the problems above and attachments will work for a few days but then it appears again.  This machine is never shut off so automatic backup can be done on some nights.  The tape backups seem to work properly.  The previous machine this replaced used Windows 2K and we never had these problems running the same main applications (Office, AutoCad etc.).

Again, a reboot cleans up the problem for a few days.
Help!


Chuck53
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Question by:chuck53
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envoguecomputers earned 500 total points
ID: 12104817
You may want to disable your Anti-virus program to see if it's trying to scan whatever you attach; could be the problem!

I'm not sure that Outlook 2000 has a "detect and repair" option, but if it does you should try it.
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Author Comment

by:chuck53
ID: 12113436
Hi Norman,
Thinking you may be on to something on the anti-virus, yesterday I uninstalled NAV Corp. 8 & installed the latest 9.0 hoping to pickup any bug fixes.  (Searching Symantec's site did not pick up anything directly applicable, but you never know about bug fixes present that are not clearly documented)  So far, so good.  I will wait a few days to see if the "hang" condition occurs again since the update. The problem is once the system hangs, a reboot is required and fixes it for up to a week or more so it is hard to duplicate the problem to try your disable suggestion.

A side note- over past years on dozens of Office related problems on multiple machines, I cannot recall the Detect and Repair in Office ever fixing a problem.  If it does work, then I seem to only get the "dogs" which "Fix" does not fix.  So running Fix has proven to be a time eater for me and I have mostly stopped using it.  Mostly the same experience with an Office uninstall and reinstall.  Hope this is not the experience of others but I have read a number of postings within EE showing it normally does not work for the problems identified in the EE posts.  However, I am open to hearing experiences either way.  Should doing a Fix or reinstall of Office be among the first steps in troubleshooting Office Application Problems?...

thanks for your inputs,
Chuck53
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Author Comment

by:chuck53
ID: 12278756
After installing the latest version of NAV Corp. 9.0, the problem seemed to have gone away.  Therefore I gave envoguecomputers the points since it was the only response and the antivirus comment led me to install the latest version.  I did *not* do an Office (or Outlook) fix.
thx,
Chuck
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