Solved

Outlook freezes on launch

Posted on 2004-09-20
7
499 Views
Last Modified: 2008-03-10
I am having a major problem with Microsoft Outlook.  It freezes (I get an hourglass in place of my pointer, that never goes away, when I am on the Outlook window), and when I did Ctrl-Alt-Del for the Windows Task Manager, it says "Not Responding".

More details:
1.  This problem was originally intermittent (sometimes happened, sometimes didn't, when I launched Outlook) but now occurs every single time I launch Outlook.
2.  This problem does not depend on the version of Outlook I am using.  I had Outlook 2000 then upgraded my whole Office Suite to 2003, including Outlook.  But to no avail -- Outlook 2003 still freezes on launch just as Outlook 2000 did.
3.  Reinstalling Outlook doesn't help the problem (see point #2).
4.  I have no virus checking software on my machine.
0
Comment
Question by:searcherguy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 3

Expert Comment

by:jng1
ID: 12105661
PST might be to large, or corrupted.
"C:\Program Files\Common Files\System\Mapi\1033\SCANPST.EXE"

If over 2GB's
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=B33B1DFF-6F50-411D-BBDF-82019DDA602E
0
 

Author Comment

by:searcherguy
ID: 12105970
I don't have the file SCANPST.EXE in my 1033 folder as you describe.
Instead, the folder appears to be empty except for another folder NT, i.e. \1033\NT\
There doesn't appear to be anything in the NT folder.
I searched for the file SCANPST.EXE and didn't find it

I searched on *.pst and didn't find any file with that name either.

Not sure what to do...
0
 

Author Comment

by:searcherguy
ID: 12106017
NOTE:  I could see this file being 2 gigs, because I store a lot of email -- would my stored email count towards the 2 gig max?  
    I didn't know about the 2 gig max on Outlook files, but the solution above "truncating" the file so you lose information, is a bit distasteful -- what if the info deleted is important?
   



0
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

 

Author Comment

by:searcherguy
ID: 12106082
Okay, I searched my hidden files and found a file, Outlook.pst, that has the .pst extension.  It is only 850 MB, not > 2 gigs.  So that would seem to suggest that the 2 gig limit is not my problem.
0
 
LVL 3

Expert Comment

by:jng1
ID: 12106240
Since you're running Outlook 2003. try searching for scanpst.exe on your pc.
I'm on 2002, just in case file locations are different.

Or If you still access to Office 2000 CD1
you can grab it from there.
Drive name:\Pfiles\Common\System\Mapi\1033\NT
0
 
LVL 3

Accepted Solution

by:
jng1 earned 500 total points
ID: 12106341
Also Even after opening Outlook, wait a few mins.
Even though Ctrl-Alt-Del says "Stop Responding"

Had a user that needed to wait almost 5 mins before it finally opened.

Hopefully once opened, you can "compact" email to recover space from deleted emails
Right Click "Outlook Today" folder
Properties
Advanced
Compact Now

(Remeber these are Outlook 2002 instructions)
0
 
LVL 3

Expert Comment

by:jng1
ID: 12341216
woo hoo...
thanks for the points searcherguy

finally My FIRST question answered!!!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Mailbox Overload?
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question