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Outlook freezes on launch

Posted on 2004-09-20
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Last Modified: 2008-03-10
I am having a major problem with Microsoft Outlook.  It freezes (I get an hourglass in place of my pointer, that never goes away, when I am on the Outlook window), and when I did Ctrl-Alt-Del for the Windows Task Manager, it says "Not Responding".

More details:
1.  This problem was originally intermittent (sometimes happened, sometimes didn't, when I launched Outlook) but now occurs every single time I launch Outlook.
2.  This problem does not depend on the version of Outlook I am using.  I had Outlook 2000 then upgraded my whole Office Suite to 2003, including Outlook.  But to no avail -- Outlook 2003 still freezes on launch just as Outlook 2000 did.
3.  Reinstalling Outlook doesn't help the problem (see point #2).
4.  I have no virus checking software on my machine.
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Question by:searcherguy
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Expert Comment

by:jng1
ID: 12105661
PST might be to large, or corrupted.
"C:\Program Files\Common Files\System\Mapi\1033\SCANPST.EXE"

If over 2GB's
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=B33B1DFF-6F50-411D-BBDF-82019DDA602E
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Author Comment

by:searcherguy
ID: 12105970
I don't have the file SCANPST.EXE in my 1033 folder as you describe.
Instead, the folder appears to be empty except for another folder NT, i.e. \1033\NT\
There doesn't appear to be anything in the NT folder.
I searched for the file SCANPST.EXE and didn't find it

I searched on *.pst and didn't find any file with that name either.

Not sure what to do...
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Author Comment

by:searcherguy
ID: 12106017
NOTE:  I could see this file being 2 gigs, because I store a lot of email -- would my stored email count towards the 2 gig max?  
    I didn't know about the 2 gig max on Outlook files, but the solution above "truncating" the file so you lose information, is a bit distasteful -- what if the info deleted is important?
   



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Author Comment

by:searcherguy
ID: 12106082
Okay, I searched my hidden files and found a file, Outlook.pst, that has the .pst extension.  It is only 850 MB, not > 2 gigs.  So that would seem to suggest that the 2 gig limit is not my problem.
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Expert Comment

by:jng1
ID: 12106240
Since you're running Outlook 2003. try searching for scanpst.exe on your pc.
I'm on 2002, just in case file locations are different.

Or If you still access to Office 2000 CD1
you can grab it from there.
Drive name:\Pfiles\Common\System\Mapi\1033\NT
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Accepted Solution

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jng1 earned 500 total points
ID: 12106341
Also Even after opening Outlook, wait a few mins.
Even though Ctrl-Alt-Del says "Stop Responding"

Had a user that needed to wait almost 5 mins before it finally opened.

Hopefully once opened, you can "compact" email to recover space from deleted emails
Right Click "Outlook Today" folder
Properties
Advanced
Compact Now

(Remeber these are Outlook 2002 instructions)
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Expert Comment

by:jng1
ID: 12341216
woo hoo...
thanks for the points searcherguy

finally My FIRST question answered!!!
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