Compaq recover CD error after replacing hard drive
Posted on 2004-09-20
I am working on a Compaq Presario 5310US, the hard drive finally died on it this morning, it's making the click of death sound, so it's replacement time. The original hard drive was a 40 GB Seagate, but the customer wanted a bigger drive, so I picked up an 80 GB Seagate to replace it with. THe customer actually had the original recovery CD that came with it so I figured it would be fairly straight forward, should've known better. Used the Seagate software to setup the drive, formatted it as one big NTFS partition, exchanged the Seagate CD for the Compaq Quick Restore, and it starts up and then goes to a red screen that says at the top, Compaq recovery CD error, with 'Please contact Compaq Technical Support" flashing on the screen. A quick call to them revealed that it IS out of warranty but for only $40 bucks I can talk to a software specialist. Well, thought I'd post a question here first because then I don't have to struggle thru the language barrier of modern tech support. I'm wondering if it's because the CD is looking for a smaller HD or because of the way it's partiitioned. Any ideas anyone?? Of course the customer wants this back tomorrow, so I just reminded him about the RAID proposal I told him about for this PC so we wouldn't have to do what I'm doing now......