I have to following problem with our Exchange 2000 Server on a Win2K Server machine (both German localisation). My job is to create a public folder, that receives messages by a general company email address (email@example.com). Some people are designated to read the messages and to respond to them. To avoid, that the same message is read by more then one employee, I would like that Exchange (or Outlook) would mark a message as read if the first one who read it, marked it as read.
It seems, that in Exchange System Manager the option "Disable Per-user Read/Unread ... for this folders" matches exactly my requirements. But to my surprise, instead of the expected behaviour, the following happens:
The user who created the PF has the ability to mark every message as read (und even mark it as unread). Every other user, even if he or she has level 8 permissions on the folder, can't mark the messages as read. I.e. pressing Control + Q doesn't help - nothing happens, allthough it is possible to read or even delete the message.
The alternative to create a special user 'office' und share its mailbox is not my favourite as I would have to install the mailbox on every employees Outlook, and the users would be confused as everything would be under the public folder tree, except that single special folder.
I tested that scenario with Outlook 2000, Outlook 2002 and Outlook 2003, with Exchange 2000 (SP3) and Exchange 2003.
I hope you have an advice for me.