Solved

Unable to get Norton anti-virus definitions

Posted on 2004-09-20
3
189 Views
Last Modified: 2013-12-04
Hello,  I am trying to update Norton Anti-virus 2004 running Win XP home . The Live update fails. When I browse to www.symantec.com, I get a page not found error. If I ping or do a tracert on symantec.com the DNS resolves to the loopback 127.0.0.1. All other webpages are fine. I checked the host file, and no changes were made. I downloaded the updates manually and applied them. A scan finds no virus. Any ideas?  Any help would be greatly appreciated.
0
Comment
Question by:ewukow77
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
Paul S earned 125 total points
Comment Utility
i would check your host file more. do you use a proxy? DNS server? check for spyware? use spybot to view host file.
clean up the system:

http://www.paulscomputerservice.net/index.php?body=./software/malwareinstructions.php
0
 

Author Comment

by:ewukow77
Comment Utility
There were two host files. I deleted the one modified last, and it solved the problem. The additional host file was identical to the legit one. I am not sure on how it is hidden. Anyways, thanks for the advice and link, I was able to get a lot of unwanted files off the pc.
0
 
LVL 11

Expert Comment

by:Paul S
Comment Utility
glad to be of service.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Recently, a new law in my state forced us to get a top-to-bottom analysis of all of our contract client's networks. While we have documentation, it was spotty at best for some - and in any event it needed to be checked against reality. That was m…
Recently, I read that Microsoft has analysed statistics for their security intelligence report. It revealed: still, the clear majority of windows users do their daily work as administrator. An administrative account is a burden, security-wise. My ar…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now