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Unable to get Norton anti-virus definitions

Posted on 2004-09-20
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Last Modified: 2013-12-04
Hello,  I am trying to update Norton Anti-virus 2004 running Win XP home . The Live update fails. When I browse to www.symantec.com, I get a page not found error. If I ping or do a tracert on symantec.com the DNS resolves to the loopback 127.0.0.1. All other webpages are fine. I checked the host file, and no changes were made. I downloaded the updates manually and applied them. A scan finds no virus. Any ideas?  Any help would be greatly appreciated.
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Question by:ewukow77
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Paul S earned 500 total points
ID: 12108420
i would check your host file more. do you use a proxy? DNS server? check for spyware? use spybot to view host file.
clean up the system:

http://www.paulscomputerservice.net/index.php?body=./software/malwareinstructions.php
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Author Comment

by:ewukow77
ID: 12114023
There were two host files. I deleted the one modified last, and it solved the problem. The additional host file was identical to the legit one. I am not sure on how it is hidden. Anyways, thanks for the advice and link, I was able to get a lot of unwanted files off the pc.
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by:Paul S
ID: 12120216
glad to be of service.
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