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Linksys WPC11 locks computer after upgrading to XP Pro

Posted on 2004-09-20
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Last Modified: 2012-08-14
Help!

My Sony PCG-Z505 laptop worked fine with my Linksys WPC11 wireless-B PCMCIA card adapater and Linksys router -- until I upgraded to Windows XP Pro.  Now, every thing works fine until I try to insert the card in the slot.

If I insert the card in the slot when the machine is off, it locks up at the "Splash" screen.  If I insert the card while the machine is on, it immediately locks up and will only respond to a hard reboot.

To be fair, the upgrade wizard suggested that the Card Bus might be a problem -- but all other PCMCIA cards (modem, scsi, etc.) seem to be no problem.  

I haven't installed any specific drivers, etc. because the Linksys installation says they are not to be installed for Windows XP.  Is there some driver I could download to convince XP to recognize the card and not lock up immediately?

Any help would be appreciated!
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Question by:kenferrell
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by:kronostm
ID: 12120347
this is usually a sign of a broken PCMCIA card, but not absolutely sure. And as you're saying you just upgraded your OS, it's unlikely to have a malfunctioning card.
The driver might be the problem:
try this one that is said is for Win2k/XP : ftp://ftp.linksys.com/pub/network/wpc11v3.0_driver060503_wpa.exe

and try to follow those instructions: http://securenet.niu.edu/wireless/linksys_wpc11v4.htm

tell me if it worked.

KronosTM
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by:kenferrell
ID: 12121956
Hey

Thanks for the comment.

I'm sure the card is not malfunctioning, because if I roll-back my OS to Windows 98, it works again.

Unfortunately, I can't follow those instructions because my wireless network adapter doesn't appear in the device manager-- even though it was listed under Windows 98 -- so I have no current drivers to update.  

I've tried to do the regular install of the drivers you listed, also -- even though the Linksys instructions say not to install them under Windows XP until the card has been inserted.  It didn't fix the problem...

Any other advice?
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by:kronostm
ID: 12122238
uhhh ... ugly
do you have Serice Pack 1 installed on XP? If you don't have it install it.
About SP2 .... I still heard bad things so I wouldn't recommand you to install it .... but it might be a shot in the dark anyway.
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by:kenferrell
ID: 12122315
I have everything installed up to, but not including, SP2.  No plans to install SP2.
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by:kronostm
ID: 12122397
hmmm ... stumped

try stopping the wireless zero configuration form windows services
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by:kenferrell
ID: 12124920
Ok-- could you tell me how to do that?  Even though XP's been around for awhile, I'm still new to it...
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by:kronostm
ID: 12125099
start->control panel-> administrative tools->services
here you'll find the wireless zero configuration service and after opening it's proprieties you have to click the stop button and then for "startup type" select "disabled".

now check for any improvment (might prove to be a total failure <no wireless connection at all>  :D , but you can reverse the procedure at any time if it doesn't work)
Anyway, it has chances to work ONLY if you have installed the software provided by the wireless card manufacturer along with the card.
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Author Comment

by:kenferrell
ID: 12129031
Thanks -- but no change!  even with everything turned off, the computer still locks as soon as I insert the card, and if it's off I can't even get past the splash screen with the card inserted in the slot.
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by:kronostm
ID: 12131102
STUMPED !
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by:eddkhamou
ID: 12132813
kenferrell,

You might check to see if there are any BIOS updates for the laptop.  You can also try resetting the BIOS settings to their default.

Backing up your computer and doing a clean install of XP might fix your problem but I don't know if that would be practical for your situation.

Hope this helps.

Ed

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by:kronostm
ID: 12133134
eddkhamou .... since his BIOS was detecting the PCMCIA card, I can see no reason for it not to detect the card anymoe, so a BIOS upgrade would be useless waste of effort.
Regarding a clean reinstall .... I guess the actual installation is a clean one, since kenferrell previously had Win98.  However, IF he did an UPGRADE to WinXP and not a clean install , then a clean install is HIGHLY recommanded. ..... though a bit over the hand as he'll loose lots of installed apps and personalized settings.
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by:eddkhamou
ID: 12133344
What would it hurt?  You stated that you were stumped; what other avenues were you going to go down?
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by:kronostm
ID: 12133438
:)       ....  yeap ... I AM stumped, but I'm trying not to put the man to useless effort.  However, it's up to him if he wants to do a BIOS upgrade, but from my experience I recommend BIOS updates ONLY if you have a strong reason to do as lots of things can go bad, and after that we'll see a new Q in hardware section with a title like : "computer doesn't start after BIOS update" :)   That's why I wanted to state my opinion about a BIOS update .... well ... I hope you didn't take offense.
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by:eddkhamou
ID: 12133603
useless effort??  The card doesn't work.

I agree doing a BIOS update should only be done when no other options exist; I only suggested it because I read through your previous posts and it looked like you went through all the motions.

Windows OS's after 2000 are not supposed to crash the hardware (where you cannot ctrl-alt-del), if he has to turn off the computer it would seem to me it would be a hardware issue.

It takes a a lot more than a different opinion to get me offended.  What I really think happened is that you checked out my points and saw that I didn't have a billion of them and you assumed that I don't know what I'm talking about.  Tell me if thats not the case.

Thanks

Ed
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Author Comment

by:kenferrell
ID: 12135447
Thanks for your comments, folks.

I would update the BIOS, except that the card works fine under Windows '98.  Could upgrading the OS cause the BIOS to stop handling the card correctly?  

As for the clean install issue, it's as clean as I can get.  I did a clean install on the Win '98 side...  backed up and formatted.  I immediately updated to XP before doing anything else, and the card didn't work.  

So then, I went back and wiped again, reinstalled '98 and then re-installed the card to see if it would work -- it did.  I upgraded to XP again, and the card stopped working.

Everything is fine, so I've reinstalled all of my apps and other peripherals in XP and everything is working fine.  It just seems strange to me that as soon as XP senses that card, it freezes everything.
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by:kronostm
ID: 12140603
ken .... << Could upgrading the OS cause the BIOS to stop handling the card correctly?  >> IMHO no, as I already stated.

ed .....  :))))))  indeed, I check profiles of experts involved in the same Q I am involved, but not as you tought .... not the total amount of points but the percent of Qs answered correctly from the total of Qs in which he participated, and whether he did cleanup or not, as that spoils the percent.
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by:rustyrpage
ID: 12162628
I would say try to do an actual clean install of JUST XP.  What it sounds like is that you have Windows 98 going with a Windows 98 driver, then when you get into Windows XP, it transfers an incompatible driver for that card, and that causes the problem.

2 Suggestions (in addition to a true clean install):
1) Boot to Safe-Mode & then look in hardware tab to see if there are any cards listed in there..if so, delete them & try to boot-up with the card installed
2) Check for any other system updates for the Cardbus or any other hardware components (you could check Windows Update site for new hardware drivers...or you can your manufacturers web-site.

Hopefull one of those options helps you
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Author Comment

by:kenferrell
ID: 12165752
The manufacturer's web site doesn't have any relevant updates -- I've looked!  

Can you do a "true clean install" if you have only the XP Pro update disk?  I didn't but the full version...
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Author Comment

by:kenferrell
ID: 12165759
And, when I installed XP the first time, it was from a clean install of '98 with the card NOT Installed...  I didn'T try to install the card until I had done a clean install of '98 and then an immediate clean install upgrade of XP.
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by:eddkhamou
ID: 12165778
Start the computer from the cd-rom.

In the middle of the installation it should ask you for the Windows 98 disk; insert the disk - the installation should continue without you having any part of Windows 98 on it.

Ed
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by:kenferrell
ID: 12165802
Thanks...  my '98 is one of those "manufacturer" provided disks that has '98 and a whole bunch of other crap on it....  will it still work?

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by:eddkhamou
ID: 12165832
It should work - it's been a while since I have done it in this manner.

Ed
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by:rustyrpage
ID: 12169698
Yeah, it just looks for certain files (I forget which ones since I haven't done it in soo long)...but you shouldn't have a problem.
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by:kenferrell
ID: 12264736
Well, I tried reinstalling with the fresh XP and it didn't work, so I gave up.  I'm assuming there's some conflict between the bios, the new OS, and the card's firmware...

I purchased a card from another vendor and it seems to be working fine.

Thanks for your help!
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