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Arcserve v9.0 and Ultrium 2 storage works 1/8 Autoloader Problems

The system is Windows 2000 SP4 using Arcserve 9. The Ultrium 2 drive is connected using SCSI. Windows seems to see the drive OK and Arcserve can Inventory all 8 tapes. However when you attempt to backup more than 1 tapes capacity ity appears  to fall over like Arcserve can only see that there is One tape. No auto spanning is happening and then when you manually move the tape 2 to read position the message please insert next media tape goes away and then looks as if it is continuing with the job however it falls over giving no error messages anywhere.
Anyone seen this before
Cheers
Richie
0
richiesimpson
Asked:
richiesimpson
1 Solution
 
dovidmichelCommented:
Sounds like the LTO2 drive is really a changer.

1) go to the OS Device Manager
2) under Media Changers disable the library
3) under Tape Drives disable the tape drive
4) restart the system
5) run ARCserve Device Configuration for the Tape Library setup
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