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Windows Update V5 XP gives error 0x8DDD0002 even though I am an administrator!

Posted on 2004-09-21
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Last Modified: 2012-05-05
To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group. If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.
Error number: 0x8DDD0002

I constantly get this error on pretty much all machines in our company even when logged on as administrator. All machines run XP Professional SP1, Office 2000 SP3, Outlook XP SP3, MS Firewall Client, Symantec Antivirus Corporate Edition 9.1. All are connected to a domain with a Dell Poweredge 600SC Server running Small Business Server 2000 SP1a (Exchange SP3, ISA FP1 SP2, Win2k SP4).

On my machine I tried to install Windows XP Service Pack 2 to see if this would remedy the problem, but no change.
I can manually go to V4 of Windows Update and this works fine, but not V5 which is the default. It seems from a search on the net that loads of people are experiencing problems with V5!
I have tried all of Microsoft's suggested fixes including checking registry rights, logging on locally as administrator, clearing temporary files, fixing cryptography service, enabling http 1.1 through proxy, disabling firewall client, adding Windows Update to trust sites in Internet Explorer etc etc.

Anything else i've missed ?

-Chris M-
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Question by:themroc
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8 Comments
 
LVL 9

Expert Comment

by:CDCOP
ID: 12111843
I was going to suggest: fixing cryptography service. Will you try to create a new admin account and test it? Just make sure its not in your administrator profile.
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LVL 9

Expert Comment

by:CDCOP
ID: 12111873
Also, are you not able to access V4 site?
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Author Comment

by:themroc
ID: 12112257
Hi CDCOP,

I can try your version of fixing the Cryptography service incase I didn't do it correctly if you like....
Have just created a local Administrator account and logged on to it, same problem.

And yes, I am able to access the V4 site at : http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

-Chris M-
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Author Comment

by:themroc
ID: 12168493
Is there anybody with the same problem ? There seems to be loads of problems with Windows Update V5.

I still havn't resolved this, and it is affected all machines in the company! Is it because of being on a Domain ? I havnt had this issue on a home machine which is standalone...
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Author Comment

by:themroc
ID: 12216794
Ah I managed to solve this one myself.

It seems there are a lot of people with the same error message.
I tried all the fixes to check the registry permissions, and delete contents of SoftwareDistribution folder, temporary internet files, cookies, etc and nothing helped.

In the end I checked the %windir%\SoftwareDistribution folder security permissions and found that the Administrator and System were granted NO rights to the contents.
I checked "Full Access" to both Administrator and System, went to Advanced and ticked "Replace permission entries on all child objects with entries shown here that apply to child objects..." and also the Owner tab and set to Administrators and ticked "Replace owner on subcontainers and objects".
Then I went to Control Panel-Administrative Tools-Services and checked the Automatic Updates service was set to "Automatic" and "Started", then checked the Background Intelligent Transfer Service was set to "Manual" and "Started". I restarted both these services here by clicking restart.

Windows Update FINALLY worked...
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Lunchy earned 0 total points
ID: 12271067
Closed, 250 points refunded.
Lunchy
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LVL 9

Expert Comment

by:CDCOP
ID: 12282526
Cool...thanks for sharing...will know next time ;)
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