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can not access isp after running ad-aware spy software modem running fine other than that

Posted on 2004-09-21
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Last Modified: 2010-04-14
I ran ad-aware spy software and it found somethings and corrected. Evern since then I have not been able to access any isp (tried my aol and a new earthlink disk). the modem makes a dials and signals but then I get a message saying could not make a connect please check settings.

The fax works fine so as far as I know the modem is working fine.

I tried an undo with adaware. Did not help. I uninstalled adaware. I uninstalled aol and reinstalled it. Did not help. I uninstalled my modem and reinstalled it. Did not help. I updated my modem driver and that also did not help.
Ran stinger virus program from aol. But again it did not help.

I tried unchecking "Enable third-party browser extensions" as suggested from another query, but no help.

I have tried everything that I can think of except reinstalling win2000nt, my last resort.

Thanks for any help you can give me.
Debbie
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Question by:debsuemitchell
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sunray_2003 earned 250 total points
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Try running this to see if it would help
http://www.spychecker.com/program/winsockxpfix.html


THis helps if internet doesnot work after removing spyware
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by:debsuemitchell
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thank you, thank you, thank you.  I have spent days working on this and many hours with AOL help desk trying to resolve this issue.

After a few minutes of running the suggested free ware program all is back to normal.  Any suggestion on what I did wrong or how to avoid in  the future.

Thanks again
Debbie
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