Solved

Outlook Web Access Hangs after initial login attempt.

Posted on 2004-09-21
17
1,514 Views
Last Modified: 2007-11-27
I am running Exchange 5.5 on an NT 4.0 server, both are fully patched.  I currently have IIS set up on a separate box that has Outlook Web Access running on it.  About 2 months ago, I had an issue with users being unable to check their mail using OWA.  After entering the URL, the login box would pop up.  After entering the username and password, the page would simply hang/do nothing.  The browser was still functioning, but the page would not load.  After rebooting the web server, OWA would work as normal for 3 hours to 3 days.  I updated as much as I could at that time, and the problems appeared to go away.  The same symptoms started happening again today.  After a reboot, things are working normally again, but I want to eliminate this problem.  Any help would be super cool!
0
Comment
Question by:mpathetiq
  • 9
  • 5
  • 2
  • +1
17 Comments
 
LVL 24

Expert Comment

by:David Wilhoit
Comment Utility
When you say it hangs, does the screen just go blank, or does it just say page loading? And what messages are you getting in the applog or system log at the time it hangs?

D
0
 

Author Comment

by:mpathetiq
Comment Utility
The page goes blank, and in Firefox the top tab just continuously says "Loading..."

Application log: nothing.
system log: nothing.
security log:  nothing.

For some reason I show no data from 09/15 till today after the reboot.  Possible compromise?
0
 

Author Comment

by:mpathetiq
Comment Utility
ooops, i lied.  there is only missing data in the security log.
0
 
LVL 24

Expert Comment

by:David Wilhoit
Comment Utility
what's firefox?

D
0
 

Author Comment

by:mpathetiq
Comment Utility
firefox is a web browser.  www.mozilla.org
0
 
LVL 24

Expert Comment

by:David Wilhoit
Comment Utility
Ok, if you open up a browser on the OWA server, instead of a client, and tried to connect to a mailbox, will you get the same response?

D
0
 

Author Comment

by:mpathetiq
Comment Utility
Not sure, it hasn't started happening again yet.    That's another problem, I can't recreate the bug.
0
 
LVL 24

Expert Comment

by:David Wilhoit
Comment Utility
yuck. only one exchange server with mailboxes?
0
Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

 

Author Comment

by:mpathetiq
Comment Utility
Yes sir.  So I'm pretty much dead in the water as far as troubleshooting goes at the moment.
0
 
LVL 24

Expert Comment

by:David Wilhoit
Comment Utility
understood. Just so I don't ask later, does this happen regardless of the web browser client?
0
 

Author Comment

by:mpathetiq
Comment Utility
It most certainly does.  IE, Firefox, Opera, etc... all fail.
0
 

Expert Comment

by:pfcusa
Comment Utility
Hi, I'm having the exact same problem with our Exchange 5.5. Server, i.e. a user logs on to OWA, enters the user name and password, and after that the page stalls. Nothing is recorded in the logs. A restart of the IIS Admin & WWW Publishing Services cures the problem temporarily...
Any ideas what I could do??? Thanks.
0
 

Author Comment

by:mpathetiq
Comment Utility
Well, this hasn't happened again since I posted the question.  Maybe it's all good.
0
 

Accepted Solution

by:
dthormodsgaard earned 250 total points
Comment Utility
I have the same problem. The user enters his/hers mail box, user name and password and the browser just keeps trying to open the pages. Eventually times out. The only thing I can see on MS site that comes close is the following KB article. KB818709 http://support.microsoft.com/default.aspx?kbid=818709. I have applied the patch. We will see if this works.
0
 

Author Comment

by:mpathetiq
Comment Utility
I did aply that patch shortly after posting this initial question.  There is only one user in the entire domain that uses Outlook 2003.  I'll go shoot him now.
0
 

Expert Comment

by:dthormodsgaard
Comment Utility
It seems that applying the patch has resolved my problem. Has this worked for you?
0
 

Author Comment

by:mpathetiq
Comment Utility
It has appeared to work.  Thanks guys and gals.
0

Featured Post

Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
"Migrate" an SMTP relay receive connector to a new server using info from an old server.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
This video discusses moving either the default database or any database to a new volume.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now