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Outlook Web Access Hangs after initial login attempt.

Posted on 2004-09-21
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Last Modified: 2007-11-27
I am running Exchange 5.5 on an NT 4.0 server, both are fully patched.  I currently have IIS set up on a separate box that has Outlook Web Access running on it.  About 2 months ago, I had an issue with users being unable to check their mail using OWA.  After entering the URL, the login box would pop up.  After entering the username and password, the page would simply hang/do nothing.  The browser was still functioning, but the page would not load.  After rebooting the web server, OWA would work as normal for 3 hours to 3 days.  I updated as much as I could at that time, and the problems appeared to go away.  The same symptoms started happening again today.  After a reboot, things are working normally again, but I want to eliminate this problem.  Any help would be super cool!
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Question by:mpathetiq
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by:David Wilhoit
ID: 12113989
When you say it hangs, does the screen just go blank, or does it just say page loading? And what messages are you getting in the applog or system log at the time it hangs?

D
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Author Comment

by:mpathetiq
ID: 12114070
The page goes blank, and in Firefox the top tab just continuously says "Loading..."

Application log: nothing.
system log: nothing.
security log:  nothing.

For some reason I show no data from 09/15 till today after the reboot.  Possible compromise?
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Author Comment

by:mpathetiq
ID: 12114091
ooops, i lied.  there is only missing data in the security log.
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by:David Wilhoit
ID: 12114257
what's firefox?

D
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by:mpathetiq
ID: 12114851
firefox is a web browser.  www.mozilla.org
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by:David Wilhoit
ID: 12115091
Ok, if you open up a browser on the OWA server, instead of a client, and tried to connect to a mailbox, will you get the same response?

D
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Author Comment

by:mpathetiq
ID: 12115127
Not sure, it hasn't started happening again yet.    That's another problem, I can't recreate the bug.
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by:David Wilhoit
ID: 12115141
yuck. only one exchange server with mailboxes?
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Author Comment

by:mpathetiq
ID: 12115169
Yes sir.  So I'm pretty much dead in the water as far as troubleshooting goes at the moment.
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by:David Wilhoit
ID: 12115181
understood. Just so I don't ask later, does this happen regardless of the web browser client?
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Author Comment

by:mpathetiq
ID: 12115293
It most certainly does.  IE, Firefox, Opera, etc... all fail.
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Expert Comment

by:pfcusa
ID: 12350756
Hi, I'm having the exact same problem with our Exchange 5.5. Server, i.e. a user logs on to OWA, enters the user name and password, and after that the page stalls. Nothing is recorded in the logs. A restart of the IIS Admin & WWW Publishing Services cures the problem temporarily...
Any ideas what I could do??? Thanks.
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Author Comment

by:mpathetiq
ID: 12404554
Well, this hasn't happened again since I posted the question.  Maybe it's all good.
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Accepted Solution

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dthormodsgaard earned 250 total points
ID: 12532122
I have the same problem. The user enters his/hers mail box, user name and password and the browser just keeps trying to open the pages. Eventually times out. The only thing I can see on MS site that comes close is the following KB article. KB818709 http://support.microsoft.com/default.aspx?kbid=818709. I have applied the patch. We will see if this works.
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Author Comment

by:mpathetiq
ID: 12532379
I did aply that patch shortly after posting this initial question.  There is only one user in the entire domain that uses Outlook 2003.  I'll go shoot him now.
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Expert Comment

by:dthormodsgaard
ID: 12580844
It seems that applying the patch has resolved my problem. Has this worked for you?
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Author Comment

by:mpathetiq
ID: 12595243
It has appeared to work.  Thanks guys and gals.
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