"Finisher Not Installed" on Minolta Di620

Posted on 2004-09-21
Last Modified: 2007-12-19
Hello experts,

My organization recently spent a large hunk of money on two large minolta copiers/network printers.  Within the printing options are handy features such as corner staple, three hole punch etc. However when trying to actually use these features from the print options there is an error that says

"there are one or more conflicting settings.
One of the conflicting settings is:

(Insert Feature here. Staple, hole punch, etc.)
Finisher: Not Installed

Two radial butttons, one is

Resolve all conflicts automatically
Resolve all conflicts myself

Neither option does anything positive.  Just prints.  Obviously the functions work when actually copying something.  But printing doesn't do anything...adivise is, as always, appreciated.
Question by:RuralInstitute
  • 2
  • 2
  • 2
  • +1
LVL 38

Accepted Solution

Herman D'Hondt earned 250 total points
ID: 12117850
The driver has not been told the finisher is installed, so it sees a problem when you try to use it.

Go To Start>Printer>Properties and click on a tab that's labeled something like Configuration or Device Options. In there you will find a list of installable options and you'll be able to tell the driver that the finisher is installed. While you're there check that all other option settings match your printer.

If this printer is installed via a server, change the setting on the server so the workstations will pick up the change from there
LVL 21

Expert Comment

ID: 12151902
hdhondt isright, other tabs may be called "accessories" or "devices"

Assisted Solution

justdou earned 250 total points
ID: 12161666
You should also check and see if you have the correct driver loaded. Often the machine is release with older printer drivers. Some versions of MS apps do cause these types of problems. Agreed, your device setup options should be installed otherwise it will not work.  Konica Minolta (Australia) update their driver database once every two (2) weeks.

Should you not come right by adding the DB, Finisher, Mem and add tray options, then download the latest prn driver from their site.....

Just follow the link =>,

It would also be advisible to get hold of your KonicaMinolta delealer to come and update the ROMS' and Firmware on the copier itself. Roms - Copier, Firmware - Printer kit.



KonicaMinolta South Africa - RTB Devision

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!


Author Comment

ID: 12192227
Well it all sounds great.  I tried the finisher thing and the yellow box went away (for corner staple only) so I'm assuming that I was not correctly installing that.

The link has two listed printers for a Di620 a Pi6000 and a Pi6200.  For the life of me I cannot find which model (sub-model??) it is.  We use a server to install the printer drivers so if I can get it working on my machine I'll update the server driver as well.

My course of action is to

1) find out which model the server is Pi6000 or Pi6200
2) re-install a driver on my local machine and see if I can get the finisher options installed so all the yellow warning boxes are removed
3) get the options working
4) pray some more ^^

I'm a programmer - but tech support can't figure this out and I think it should be =) Thanks for your help so far.

Author Comment

ID: 12192266
Quick edit - I find that there are no drivers on that site for XP and Pi6000 so I'm gonna assume it's a Pi6200.

Expert Comment

ID: 12197616
The Pi6000/6200 is your printer kit.  Check behind or next to the machine for a manual, there should be a manual for your printer kit.  It will have the model number of your printer kit printed on the cover.  

This should help you identify it.  IF not let us know.....


LVL 38

Expert Comment

by:Herman D'Hondt
ID: 12492148
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
Split hdhondt & justdou
Any objections should be posted here in the next 4 days. After that time, the question will be closed.


EE Cleanup Volunteer

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Does UNC path  use DNS resolution 10 149
printing in ubuntu 16 81
Document attributes in windows print log 9 42
Printer ink cartridge issue? 22 56
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now