Best way to troubleshoot a motherboard
Posted on 2004-09-21
Im currently working as tech support and im getting lots of calls regarding the Soyo motherboards that suppoort the Athlon processors like the thoroughbreads and palominos. Assuming that the individual correctly purchased all the correct components like memory,cpu,pci cards,etc..what could be the best way to determine the problem and pin-point a possible solution?. Usually the type of calls I get revolve around this scenerio:
1.) hi...my computer has just died on me!!..it was working fine yesterday
2.) I purchased a barebones system and then I bought a Soyo motherboard. I installed my Athlon cpu with the fan and memory. I hear and see that my fan is working fine(both the power supply and the cpu fans) but i see nothing on my screen!!!..theres no DOS prompt!!!..monitor light is red!!!
any help from you guys is greatly appreciated
thanx in advance