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500pts - Win2K SP4 freezes trying to install USB Wireless Adapter

Posted on 2004-09-21
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Last Modified: 2008-02-01
While trying to install the drivers for a Phoebe OCT11G-USB wireless LAN adapter on a MicronPC desktop with an Intel 82801DB controller, the Windows 2000 installation routine freezes. Before plugging in the adapter, I installed the driver software that came with it.

Prior to getting stuck here, I succesfully installed same model adapters on a handful of other Win98, Win2K, and WinXP machines (with other USB controllers). The adapter is good, swapped this particular one out with others and saw no problems.

I ran Win2K SP4 to enable USB 2.0 (http://support.intel.com/support/chipsets/sb/CS-009262.htm)
and I installed the Intel INF update uitility (http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=19&strTypes=DRV%2CARC&ProductID=816&OSFullName=Windows*+2000&submit=Go%21)

Further notes/symptoms:

 -- machine won't boot or shutdown while adapter is or has been plugged in.
 -- went through safe mode installs/uninstalls with no success
 -- USB mouse is attached to system, no other peripherals
 -- client "thinks" that she has once successfully installed a USB camera on this machine

I haven't tried installing default USB drivers yet as recommended here:
http://www.experts-exchange.com/Hardware/Modems/Q_20183276.html?query=82801+&clearTAFilter=true
 
Any suggestions?

Norbert
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Question by:infoCatch
6 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 12116717
USB can be extremely difficult to troubleshoot, because a working device can function on one machine and not on another.  For a first try, have the USB ports been verified as working on that machine?  (ie, do USB pen drives work on it)  Are any power saving features for the USB controller turned off?
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LVL 12

Expert Comment

by:zvitam
ID: 12122123
I've looked in the user's manual of this adapter.

First I advice you to download an updated drive from the following URL:

http://www.phoebemicro.com/Support/Driver_Download/Wireless_Networking/wireless_networking.html

Second, from the manual I've noticed that the drivers are NOT digitally signed, so if drivers without Digital Signature are block on this computer the driver simply will not be installed.

To Check / Change this setting:

1. Right Click "My Computer" and select "Properties".
2. Select the "Hardware" Tab.
3. Select "Digital Signatures" from the "Device Manager" section.
4. Select "Warn" & check "set as default"
5. Try to re-install the driver.
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Author Comment

by:infoCatch
ID: 12151597
Thanks for the answers so far. No luck yet.

I have tested the USB ports with a pen drive, no problems whatsoever.

Installed the latest Phoebe drivers, no difference. I had already checked the Digital Signatures settings.

There is now an additional issue: the HP Laserjet 1300 - connected through USB (missed that the 1st time around) stopped functioning after I removed and reinstalled the USB port drivers. The installation pack fails to complete: the hardware wizard complains about not having "an interactive window station" and the HP printer detection routine gets stuck in a loop.

I now have the machine+printer here for the weekend, will run windowsupdate (26Mb), download a new installer for the printer (78Mb) and take it from there.

N.
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LVL 4

Author Comment

by:infoCatch
ID: 12157848
Problem solved:

The Wireless LAN card doesn't run with the "Enhanced USB" setting enabled in BIOS. Turning this off solved the problem.

I will request a refund for this question and ask a moderator to still add it to the PAQ database, since it may prevent someone else fom ripping out their hair in despair...

However, the HP printer still won't install. I'm inclined to put this one in a separate question.    
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Accepted Solution

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ee_ai_construct earned 0 total points
ID: 12202224
Question answered by asker or dialog valuable.
Closed, 500 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin
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