Solved

Unable add attachments in Outlook.

Posted on 2004-09-21
2
403 Views
Last Modified: 2010-05-18
I have a recurring problem with a client that has me pulling out my hair and I thought that one of you may have heard of this before and could offer a solution. The original issue was that when this user tried to add an attachment to an email, Outlook would not let her do it. If she pressed the little paper clip button or tried to do it through insert on the tool bar nothing would happen, no dialogue box would open giving her the option of choosing a folder or file to attach. This happened only intermittently at first but got so bad as time passed that we ended up re-imaging her pc. This solved the problem for a short time (about 2-3 weeks) but she reports that the problem is starting to happen again. Any ideas?

0
Comment
Question by:Copelandtech
2 Comments
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 250 total points
ID: 12117740
Hi Copelandtech,

what OS she is in and what version of outlook does she got ?

What happens if she drags and drops a word file or any file into the new composing email window .. Does it get attached ?

Is other functions inside outlook working fine ?

Try to go to help menu and do a detect and repair to see if that would help .


SR..
0
 

Author Comment

by:Copelandtech
ID: 12128858
Hi sunray 2003

She is running Win XP Pro with Outlook 2000.

I have SMSed into her pc while she is logged on and I have not been able to reproduce the problem but she insists that it still does this. I was able to attach documents to test emails by every method I could think of and it worked every time.

What I did do was run detect and repair as you suggested and I also changed the mail formating from rich text to HTML.

I have asked her to keep my aprised of any more problems that she has. (computer related that is ;^)

I would say this case is closed for now.

Thanks
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now