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Unable add attachments in Outlook.

Posted on 2004-09-21
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Last Modified: 2010-05-18
I have a recurring problem with a client that has me pulling out my hair and I thought that one of you may have heard of this before and could offer a solution. The original issue was that when this user tried to add an attachment to an email, Outlook would not let her do it. If she pressed the little paper clip button or tried to do it through insert on the tool bar nothing would happen, no dialogue box would open giving her the option of choosing a folder or file to attach. This happened only intermittently at first but got so bad as time passed that we ended up re-imaging her pc. This solved the problem for a short time (about 2-3 weeks) but she reports that the problem is starting to happen again. Any ideas?

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Question by:Copelandtech
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sunray_2003 earned 750 total points
ID: 12117740
Hi Copelandtech,

what OS she is in and what version of outlook does she got ?

What happens if she drags and drops a word file or any file into the new composing email window .. Does it get attached ?

Is other functions inside outlook working fine ?

Try to go to help menu and do a detect and repair to see if that would help .


SR..
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by:Copelandtech
ID: 12128858
Hi sunray 2003

She is running Win XP Pro with Outlook 2000.

I have SMSed into her pc while she is logged on and I have not been able to reproduce the problem but she insists that it still does this. I was able to attach documents to test emails by every method I could think of and it worked every time.

What I did do was run detect and repair as you suggested and I also changed the mail formating from rich text to HTML.

I have asked her to keep my aprised of any more problems that she has. (computer related that is ;^)

I would say this case is closed for now.

Thanks
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