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Link between Accounts and Contacts

Posted on 2004-09-21
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Last Modified: 2010-05-18
I have created all the records for my accounts in Business Contact Manager as well as all my Business Contacts in Business Contacts Menager. When I set them up I chose a primary contact in Accounts from by Business Contacts and also added a number of Business Contacts to the Account record as I assumed that is how it was supposed to work. Now when I go to have a look at my Account records there is no Primary or additional business contacts Business Contacts showing. Further if I try to click on the box to add these contacts nothing happens. It appears as though the link between Accounts and Contacts has been lost. Also if I try to add a new contact to the file, I enter the name and address & try to save I get a box that says: "Teh File As field for this contact is empty. You may not have entered a name or a company. Do you want to save this Contact with an empty File As field?  Yes/No" If I say Yes it saves the record but without the name. Is there any way I can repair this problem? Do I need to re-load Outlook? If I do re-load Outlook will I lose the info I have already entered?

Regards,
Rob
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Question by:rprineppi
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will_scarlet7 earned 1500 total points
ID: 12121340
Sorry, I don't have any personal experience using Business Contact Manager. Have you tried looking on "Microsoft Online" and downloading the guide?

http://www.microsoft.com/office/outlook/contactmanager/prodinfo/guide.mspx
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by:rprineppi
ID: 12166195
Thanks for the reply. I have done a little research on the web too and found that the BCM is presently unreliable with lots of bugs being identified and lots of shortfalls (eg it won't synchronise with a PDA unless I buy 3rd party software, it often loses its links, users have had to, like me, reload the software repeatedly....) Hence I have decided to remove the software from my machine until Microsoft get the product more stable. Your link is appreciated.

Regards,
Rob
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