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Windows Update stuck on initializing

Posted on 2004-09-22
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Last Modified: 2012-08-13
I recently ran some updates but had to cancel them part-way through. The cancellation didn't work (although the machine would respond, it wouldn't actually complete the cancellation). When I clicked the "Cancel" button, the machine continued to respond, but the box doesn't disappear and just said "Cancelling updates", and so I terminated the iexplore processes via task manager.

Ever since, when running Windows Update and selecting the updates, the machine gets stuck on "Initializing installation" and I am in the same position as described above when attempting to cancel.

Any ideas how to resolve this one?

Thanks
David
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Question by:dht1
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by:Huseyin1
ID: 12121237
hI

hOW MANY UPDATES ARE YOU DOING AT THIS ONE TIME, MAYBE ITIS BETTER IF YOU DISABLE A FEW AND DO A LITTLE AT HTE TIME.
dEPENDING ON YOUR INTERNET SPEED, ONLY CHOOSE A SMALL AMOUT OF UPDATES FOR EXAMPLE: 56k MODEM 8mb AT A TIME.
IT TAKESA LONG TIME TO DOWNLOAD AND THEN INSTALL.
ALSO DISABLEING ANY OPEN PROGRAMS CAN HELP, AND EVEN DISABLE YOUR FIREWALL.
HOW MANY MB ARE YOU DOWNLOADING AT A TIME AND WHAT IS YOUR INTERNET SPEED.


P.S SORRY FOR CAPS.

H
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Author Comment

by:dht1
ID: 12121293
I've tried just doing one at a time.
I'm on Broadband: It's not a matter of patience.
I've closed all programs.

I haven't disabled the firewall - it's never posed a problem before, so I can't imagine why it would suddenly make a difference, and I've never known it to present an issue. Nevertheless, I'll give it a quick go. If you don't see a posting to the effect that it's worked by 09/22/2004 11:10AM BST, it's safe to assume it hasn't.
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by:Huseyin1
ID: 12121501
The only othewr thing I can think of is to memove all temp internet files and cookies! You have restarted the machine at least once havent you?

H
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Author Comment

by:dht1
ID: 12121628
Yes, the machine has rebooted several times.

The files have, incidentally, downloaded.
When I go to the Windows Update site, it confirms there is 0kb to download.

If I only select one update, it launches a screen that says installation failed.

If I select multiple updates, it does as I explained above: sits on "initializing installation".
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by:Huseyin1
ID: 12121761
whats the maximum amount of time you have waited when the PC says 'initializing installation'?
H
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Author Comment

by:dht1
ID: 12121799
I can't truthfully remember. I'm sure it must be more than 20 minutes. It may even be 3 hours.

In any case, it seems too long.
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Accepted Solution

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Huseyin1 earned 250 total points
ID: 12121827
Yes of course, I'm running out of ideas here, if you can remember the date and time you did the windows updates that you canceled half way through go to add remove programs to seee if these updates are there, you can either remove then from there and try again, or do a system restore (start/help and support/system restore), if enabled do a system restore to a point before the windows updates and try the updates again.
if sys restore is enabled then I think this will be a good solution and will work.

good luck.

H
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Author Comment

by:dht1
ID: 12121947
Thanks for your help.
Let's hope sys restore is enabled: I'll give it a go.
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by:Huseyin1
ID: 12122614
yeah, lets us know wont ya.

ta


H
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Author Comment

by:dht1
ID: 12178082
Sorry for the delay - the issue is on my boss's computer and I have to wait for him to go off to a meeting before I can play around with the machine.

Anyway, sys restore didn't work. It says it didn't make any changes, although I selected the earliest possible date.
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Author Comment

by:dht1
ID: 12178411
...well, I tried running the updates again anyway, and they seemed to work.

No way of really knowing what solved it for certain
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