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toshiba satellite forgotten bios password

Posted on 2004-09-22
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Last Modified: 2013-11-17
i have toshiba satellite m30 pro notebook. i have forgotten my bios password. the only solution was to take my notebook to a toshiba authorised service.
they hace contacted toshiba to request unlock code, they have unlocked my notebook and called me to take it. when i araived there i've powered my notebook and it was stiill requesting bios password.
i think that they have unlocked the notebook but not changed bios password to a blank one. now they will contact toshiba for another unlock code, otherwise they'll have to change my motherboard.
for bios password resetting i will pay a tax (my fault that i've forgotten password).
the question is.. if they will have to change my motherboard.. who will support the cost?
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Question by:zamo_x
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Expert Comment

by:Danny Child
ID: 12122584
I'm not familiar with Tosh laptops, but on some IBM kit there were 2 passwords in the BIOS - a User and an Administrator one.  You could reset the User one by clearing a jumper on the motherboard, or removing the CMOS battery for a few minutes.  But, the Administrator one needed a new motherboard.  

Ultimately, you're paying the shop to deliver a working laptop.  If they say they need to change the mobo to do it, you either believe them and pay, or go elsewhere

Some links here on a similar problem at EE - not good news though....
http://www.experts-exchange.com/Hardware/Laptops_Notebooks/Q_21093507.html

and you could even consider this:
www.ladder-games.com/EN/cat/toshiba/ laptop/password/removal/key/nz2007/3717.jsp

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Author Comment

by:zamo_x
ID: 12122938
the tricks with battery, parallel port.. key disk don't work on this model.
first they've managed to unlock it.. but when i went to take it back it was still asking for bios password. i think that after they have received unlock code but forgot to reset the password.. so they have to receive a new code..
here is not my fault that toshiba haven't designed a bios to be unlocked twice. i have locked it once.. my fault.. but second type service locked it.. not my fault..
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Accepted Solution

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Danny Child earned 250 total points
ID: 12134605
If it's true that it can only be unlocked a limited number of times, and you can get Tosh to confirm this, then I think you have a pretty good case of getting the shop to fix the mobo for free.  Whether you'll have to get Legal on their @ss to achieve this is another question...  

Threaten them in the shop once you're *sure* of your ground, then follow it up with a letter from your lawyer/solicitor and they may well cave in.

In the UK, where I am, the Small Claims Court can deal with kind of stuff pretty painlessly.  
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