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Deleting a Terminal Server Licence from a Windows Based Terminal

Posted on 2004-09-22
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Last Modified: 2012-05-05
Hi folks

A real bug bear at the moment for me is TS licencing.  At the moment we have about 100 Windows Based Terminals (WBT) and every time a licence expires we have to replace the box because I don't know of any way to delete the licence from it.  I know on a PC that you can delete the licence by removing the MSLicensing registry key from the LOCAL_MACHINE registry list.

If anyone has any clue whatsoever let me know cos I am getting desperately tired of trying this out!!!!
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Question by:Rowan_Insite
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18 Comments
 
LVL 15

Expert Comment

by:harleyjd
ID: 12122961
You've lost me - what sort of TS (2k3? THis is the 2k3 channel), what sort of Client.

What does the TS licence service say?

What does the client get when they try to connect?

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Author Comment

by:Rowan_Insite
ID: 12123016
Sorry

Its Windows Server 2003 Terminal Services.  Its a Windows Based Client or Thin Client box meaning its not a PC its just an RDP machine with Windows CE on it.  The licence service says its expired and then the client will try to connect but it won't be able to because the machine cannot remove the licence to get a new one.
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LVL 15

Expert Comment

by:harleyjd
ID: 12123092
Oh, a wyse terminal or suchlike... Cool.

lemme think...

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LVL 15

Expert Comment

by:harleyjd
ID: 12123112
Any error messages in the event log?

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Author Comment

by:Rowan_Insite
ID: 12123150
Nope - it just doesn't let the user log on once the licence has gone.  This is a problem because they are having to replace the boxes each time.
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LVL 15

Expert Comment

by:harleyjd
ID: 12123210
Does the wbt have a standard regedit tool?

Removing Terminal Server licenses from an RDP client
http://support.microsoft.com/?kbid=187614

less helpful, but still...
How to Transfer Terminal Services CAL from One Computer to Another
http://support.microsoft.com/?kbid=248430

I put this one here only for reference - it talks about a w2k hotfix, but maybe if you stop and start the licence service you'll get by.

Cannot Connect to a Terminal Server from a Windows-Based Terminal
http://support.microsoft.com/default.aspx?kbid=813508
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Author Comment

by:Rowan_Insite
ID: 12123341
Thanks - The WBT doesn't have a regedit tool otherwise I think the client would probably have done that and then not have to land this impossible mission on me.  I have yet to find out what make they are.  I have been told they are not Neoware.
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Author Comment

by:Rowan_Insite
ID: 12123389
Right they are actually Itona Windows CE boxes.  Now if my understanding is correct they don't have hard disk they have a flash disk.  I am not sure how you can get the licence of a flash disk except from flashing the boxes again.
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Accepted Solution

by:
harleyjd earned 500 total points
ID: 12123527
There's some software called "in control" perhaps that is the licence holder, and it cheats the TS server into thinking all is OK. If that software isn't running correctly, then it's not refreshing the Licence, so you're going nowhere. Does that make sense? Like incontrol just resets the box when it needs to, but it can't because the service is dead/expired/corrupt

try this. If it doesn't work then I'm stumped.

https://support.vxl.net/ 

enter any addy - it took anything...

go to the global tickets...

 Detail View - Global Ticket 1999  
 
Title Procedure to upgrade a Windows CE.net Terminal firmware by using Incontrol 4
Status Open
Submitter Deepak DT
 
 
 
Description  
 
Entered on 08/27/2004 at 17:39:35 by Deepak DT:

Please see the attached document for performing firmware upgrade on a Windows CE.net Thin Client device.

 

This procedure is exactly the same for Itona TC3541-CE and Percio TC5141-CE or TC5241-CE

 

The firmware version shown in this global ticket is for the Itona TC3541-CE.

 

The latest updates are posted on  ftp.vxl.net

Username=ftpguest

Password=letmein

 

Please check for the upgrade files which are classified by folder names with Product Model numbers.

 

PLEASE DO NOT ATTEMPT TO APPLY THE UPGRADE DIRECTLY FROM FTP.VXL.NET TO THE DEVICE.

 

You will need to download the files to your local network to perform the upgrades.

 

If you upgrade a device which is equipped with Windows CE.net Version 4.1, Please reset the terminal to factory defaults and reconfigure it's settings.

 

 

 

 

 
 
 
Ticket Information  
 
Product Itona Firmware Version 1E.01.0.EF.XX.2.06.00-DEH
Product OS Windows CE.net Server OS Windows 2000
Server S/Pack Level SP4 Problem Related to InControl firmware updates
 
 
 
Attached Files  
 
Filename  Size  Date  
HowdoIupgradetheFirmwareonaCE6.doc  25 KB  Aug 27 17:38:06  Download  
0
 

Author Comment

by:Rowan_Insite
ID: 12123536
Right ok stepping back a bit this is the real story which I have just been told

The Windows CE boxes picked up a temporary licence from a licence server on the network.  That licence server died and they put a new one in on a different box.  Now the Windows CE boxes cannot pick up a new temporary licence from the old box cos its not there and they WON'T pick one up from the new box.  They are having to put new terminals in and these can pick up a new licence fine.  Now according to my new knowledge it should be the session that guides the box to the licence and not the box attempting to find one.

How can you take the licence off the CE box ????

If anyone fixes this or knows how I will give them a million quid!!!!!
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LVL 15

Expert Comment

by:harleyjd
ID: 12123585
Back to incontrol, I think!

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LVL 15

Expert Comment

by:harleyjd
ID: 12123628
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Author Comment

by:Rowan_Insite
ID: 12123638
I am not sure - thats for VXL boxes not for Itona right ???  It seems a bit risky if it all goes pear shaped then your without a WBT?!?!?!
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LVL 15

Expert Comment

by:harleyjd
ID: 12123745
well, that's the thing. VXL make the itona!

They sell Itona CE and Itona XP

they sell it with incotrol, which apparently lets you set everything on the WBT, so maybe even licence. But if not, you can upgrade the WBT through it.

It seems to be the real article - not a reseller, but the manufacturor...
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Author Comment

by:Rowan_Insite
ID: 12123801
Ok

Well thanks for that I will look into it a bit further and mention it to my Tech Director. - I will leave it for now and see if anyone has any idea - if not then I will give you points for being so bloody helpful !!!! :) (that is meant to be in a non-sarcastic tense)
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LVL 15

Expert Comment

by:harleyjd
ID: 12123975
no worries.
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Author Comment

by:Rowan_Insite
ID: 12188290
I have found out how to do it with a Neoware but Itona is still pestering me - I have told the person to try a factory reset and they have yet to come back to me.  Thanks for your help mate!
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LVL 15

Expert Comment

by:harleyjd
ID: 12188849
no worries. Did you get a look at that in control thing?

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