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Aplication crash and system file ntdll.dll

Sorry for double posting, but I posted this under Eudora application and I have not received any asnwer. Maybe is a problem reatled to Windows XP.

Suddenly Eudora Mail 6.1. is crashing continuouly in my computer. When starting the program I get the following error message:

Error Signature
AppName: eudora.exe      AppVer: 6.1.2.0      ModName: ntdll.dll
ModVer: 5.1.2600.2180      Offset: 00001010

I have reintalled Eudora, no luck. Also I did copy a fresh copy od ntdll.dl l in System32 directory. The same story...
It seems tha this error has been reported  somewhere but no answer to this. It seems that it might be a  Windows bug with some applications. I am running Windows XP PRO with SP2. Any help will be greatly appreciated.

Thanks
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Sahuquillo
Asked:
Sahuquillo
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1 Solution
 
LongbowCommented:
SP2 can be the problem ?
Wich resident softwares do you use ? Start msconfig.exe, Startup tab
Disable everything and restart your computer.
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Asta CuCommented:
Have you tried start-run sfc /scannow (space after sfc) to check system file integrity?  Have XP system disk handy, if needed.
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SahuquilloAuthor Commented:
Longbow,

Thanks for your very fast reply. I use quite a few reidednt programs lile Nortona AntiVirus, SpySweeper, Clipamate and Macro Magic. I will try to sidabe them and I will let you know the results.

Thanks
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Asta CuCommented:
That dll has some known issues, such as:
The Nimda Virus May Cause Your Computer to Stop Working
http://support.microsoft.com/default.aspx?scid=kb;en-us;313871&Product=winxp

Be sure to scan your system (deep scanning) with a good Viruscan program and updated virus definition files to rule out intrusions.  Also check for Spyware/Malware.  Here is a central link with info, tools and links compiled by a number of us here:
http://www.experts-exchange.com/Web/Browser_Issues/Q_20975384.html
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SahuquilloAuthor Commented:
Longhow,

I have started Windows XP with no software resident and reinstalled the application (Eudora 6.1). No luck. The same problem and error. Any further idea will be welcome

Regards,
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LongbowCommented:
Maybe Service Pack 2 is responsible of this problem.
Do you had the problem before ?
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SahuquilloAuthor Commented:
Longbow,

>>Maybe Service Pack 2 is responsible of this problem.
>>>Do you had the problem before ?

I have the same SP2 in 2 computers a Laptop and Workstation. This is happening only in the Laptop weeks after installing SP2.

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LongbowCommented:

Try using another username and check.
Your profile may be corrupt.
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SahuquilloAuthor Commented:
>Have you tried start-run sfc /scannow (space after sfc) to check system file >integrity?  Have XP system disk handy, if needed.

Tried. No problems found and the error persist after running sfc
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Asta CuCommented:
Not sure about the Laptop type/model and the accompanying software or firmware, etc.  Would try checking with the site for your Laptop to see if any updates relevant for your version of windows is recommended; or bios update?  Wish I had more time, but swamped this week.
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SahuquilloAuthor Commented:
>Try using another username and check.
>Your profile may be corrupt.

I created a new profile an reinstalled Eudora. No luck. Same problems and same exact error.
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davexnetCommented:
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SahuquilloAuthor Commented:
Dave,

I have checked the link. Thanks. I have permissions OK in the directory. The problem seems related to Windows itself. I have found this error with ntdll.dll reported for many different applications. No luck in solving it.
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Asta CuCommented:
When you reinstalled this, did you turn off Viruscans and other protections during the installation?  Run Cleanup on your disks?  Other steps included above.
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SahuquilloAuthor Commented:
Astaec,

Thanks for your help. The right answer is in the first Eudora link :

Make sure your System Date is set properly. Double click on the clock on your Windows task bar and check the date, time, and time zone settings. If you make any changes, reboot your computer.

The date was set up differnely both in my home computer and in my laptop. I use to synchr onize files in both computers. Puting the same setup was the solution

Thanks to all for you help!!!
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Asta CuCommented:
FANTASTIC!  Great news, I'm so pleased.
Best wishes,
":0) Asta
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