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Aplication crash and system file ntdll.dll

Posted on 2004-09-22
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Last Modified: 2008-01-09
Sorry for double posting, but I posted this under Eudora application and I have not received any asnwer. Maybe is a problem reatled to Windows XP.

Suddenly Eudora Mail 6.1. is crashing continuouly in my computer. When starting the program I get the following error message:

Error Signature
AppName: eudora.exe      AppVer: 6.1.2.0      ModName: ntdll.dll
ModVer: 5.1.2600.2180      Offset: 00001010

I have reintalled Eudora, no luck. Also I did copy a fresh copy od ntdll.dl l in System32 directory. The same story...
It seems tha this error has been reported  somewhere but no answer to this. It seems that it might be a  Windows bug with some applications. I am running Windows XP PRO with SP2. Any help will be greatly appreciated.

Thanks
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Question by:Sahuquillo
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18 Comments
 
LVL 10

Expert Comment

by:Longbow
ID: 12126532
SP2 can be the problem ?
Wich resident softwares do you use ? Start msconfig.exe, Startup tab
Disable everything and restart your computer.
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12126628
Have you tried start-run sfc /scannow (space after sfc) to check system file integrity?  Have XP system disk handy, if needed.
0
 

Author Comment

by:Sahuquillo
ID: 12126636
Longbow,

Thanks for your very fast reply. I use quite a few reidednt programs lile Nortona AntiVirus, SpySweeper, Clipamate and Macro Magic. I will try to sidabe them and I will let you know the results.

Thanks
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LVL 27

Expert Comment

by:Asta Cu
ID: 12126652
That dll has some known issues, such as:
The Nimda Virus May Cause Your Computer to Stop Working
http://support.microsoft.com/default.aspx?scid=kb;en-us;313871&Product=winxp

Be sure to scan your system (deep scanning) with a good Viruscan program and updated virus definition files to rule out intrusions.  Also check for Spyware/Malware.  Here is a central link with info, tools and links compiled by a number of us here:
http://www.experts-exchange.com/Web/Browser_Issues/Q_20975384.html
0
 

Author Comment

by:Sahuquillo
ID: 12126957
Longhow,

I have started Windows XP with no software resident and reinstalled the application (Eudora 6.1). No luck. The same problem and error. Any further idea will be welcome

Regards,
0
 
LVL 10

Expert Comment

by:Longbow
ID: 12127055
Maybe Service Pack 2 is responsible of this problem.
Do you had the problem before ?
0
 

Author Comment

by:Sahuquillo
ID: 12127117
Longbow,

>>Maybe Service Pack 2 is responsible of this problem.
>>>Do you had the problem before ?

I have the same SP2 in 2 computers a Laptop and Workstation. This is happening only in the Laptop weeks after installing SP2.

0
 
LVL 10

Expert Comment

by:Longbow
ID: 12127223

Try using another username and check.
Your profile may be corrupt.
0
 

Author Comment

by:Sahuquillo
ID: 12127334
>Have you tried start-run sfc /scannow (space after sfc) to check system file >integrity?  Have XP system disk handy, if needed.

Tried. No problems found and the error persist after running sfc
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12127437
Not sure about the Laptop type/model and the accompanying software or firmware, etc.  Would try checking with the site for your Laptop to see if any updates relevant for your version of windows is recommended; or bios update?  Wish I had more time, but swamped this week.
0
 

Author Comment

by:Sahuquillo
ID: 12127607
>Try using another username and check.
>Your profile may be corrupt.

I created a new profile an reinstalled Eudora. No luck. Same problems and same exact error.
0
 
LVL 6

Expert Comment

by:davexnet
ID: 12129646
0
 

Author Comment

by:Sahuquillo
ID: 12134487
Dave,

I have checked the link. Thanks. I have permissions OK in the directory. The problem seems related to Windows itself. I have found this error with ntdll.dll reported for many different applications. No luck in solving it.
0
 
LVL 27

Accepted Solution

by:
Asta Cu earned 2000 total points
ID: 12135818
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LVL 27

Expert Comment

by:Asta Cu
ID: 12135869
When you reinstalled this, did you turn off Viruscans and other protections during the installation?  Run Cleanup on your disks?  Other steps included above.
0
 

Author Comment

by:Sahuquillo
ID: 12137429
Astaec,

Thanks for your help. The right answer is in the first Eudora link :

Make sure your System Date is set properly. Double click on the clock on your Windows task bar and check the date, time, and time zone settings. If you make any changes, reboot your computer.

The date was set up differnely both in my home computer and in my laptop. I use to synchr onize files in both computers. Puting the same setup was the solution

Thanks to all for you help!!!
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12137532
FANTASTIC!  Great news, I'm so pleased.
Best wishes,
":0) Asta
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